Experience

Rancho Los Amigos National Rehabilitation Center

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Research Assistant

  • Jan 2014 - Present



Pacific Hospital of Long Beach

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• OB Coordinator

  • Mar 2008 - Present

  Responsible for the implementation and management of programs supporting the OB department, as related to customer service and marketing activity. Monthly clinic baby showers, quarterly off site clinic administrative visits, hospital tours, OB department rounds, customer satisfaction surveys, customer comments/complaints. Also worked with the director of prenatal services to ensure a smooth patient transition from clinic to hospital and home. Responsible for the implementation and management of programs supporting the OB department, as related to customer service and marketing activity. Monthly clinic baby showers, quarterly off site clinic administrative visits, hospital tours, OB department rounds, customer satisfaction surveys, customer comments/complaints. Also worked with the director of prenatal services to ensure a smooth patient transition from clinic to hospital and home.



Centinela Prime Health

• Admitting/ER Registration

  • Mar 2010 - Oct 2011

  Responsible for registering patient ER Admittance, obtained signatures, verified patient demographics (address, emergency contacts, etc.)Verified insurance eligibility, obtained authorization, for treatment and admittance, collect co-pay/deductibles, financially counsel patients, customer service to incoming patients. Responsible for registering patient ER Admittance, obtained signatures, verified patient demographics (address, emergency contacts, etc.)Verified insurance eligibility, obtained authorization, for treatment and admittance, collect co-pay/deductibles, financially counsel patients, customer service to incoming patients.



Daniel Freeman Hospital

• Quality Control Analyst

  • Jan 2003 - Dec 2006

  Quality Control Analyst Responsible for ensuring a zero-defect patient bill by reviewing every account. Responsible for maintaining a QC database by registration employee, communicating the results to the manager on a monthly basis. Assisted with providing education to the registration staff regarding errors identified. Contacting health plans and medical groups to obtain authorizations and/or tracking numbers for in/out patients, surgery and rehab services. Quality control for in/outpatients, and ER using 3.0 – 4.0 and HBOC. Admitting/ER Registration Registered patients, ER Admittance, obtained signatures, verified patient demographics (address, emergency contacts, etc.) Verified insurance eligibility, obtained authorization for treatment and admittance, collect co-pays/deductibles, financially counsel patients, customer service to incoming patients.