Lilian Maina
Legal Operations Assistant at GRACEN- Claim this Profile
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Experience
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GRACEN
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Legal Operations Assistant
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Oct 2022 - Present
Duties and Responsibilities Working with other associates and assisting senior associates. Drafting and reviewing documents. Oversee the fast-tracking & diligent handling of all client matters. Develop articles on emerging issues on the various areas of law. Oversee the fast-tracking & diligent handling of all client matters. Manage the delivery of client work professionally to an agreed plan. Compile, proofread and edit drafts of contracts, leases, licenses, policies, and other legal documents. Daily record keeping with electronic and physical filing of caseloads. Analyze and summarize documents. Assist with the administration and management of workflow Show less
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Legal Assistant
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Jan 2019 - Dec 2020
Make sure conveyancing documents are signed, sealed and ready to be sent out. Receive documents and letters for the company advocate. Make reports on ongoing court cases. Receive calls on behalf of the company advocate. Send and receive Emails concerning legal issues in the company. Filling documents used in the legal department. Forwarding of legal documents from the company to other offices. Taking down minutes in meetings held Make sure conveyancing documents are signed, sealed and ready to be sent out. Receive documents and letters for the company advocate. Make reports on ongoing court cases. Receive calls on behalf of the company advocate. Send and receive Emails concerning legal issues in the company. Filling documents used in the legal department. Forwarding of legal documents from the company to other offices. Taking down minutes in meetings held
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Teller
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Jan 2017 - Nov 2018
● Buying and selling of different currencies. ● Providing quality customer care to all the customers. ● Handle pre and after sales customer queries. ● Making money transfers for customer, that is sending money and receiving money for customers through Western Union and Moneygram. ● Making transactions using M-pesa services. ● Maintain quality services by following the organization’s policies and procedures. ● Providing support to the business in issues relating to workflow. ● Prepare reports on daily transactions made. ● Raise any complaints made by customers. Show less
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Absa Bank Kenya
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Kenya
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Banking
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700 & Above Employee
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Telemarketing Agent
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Mar 2016 - Apr 2017
● Providing quality customer service to all existing and non-existing customers. ● Acquire new and existing customer through telephone prospecting. ● Handle pre and after sales customer queries. ● Up sell and cross sell of Barclays products. ● Call campaign leads e.g. Wezesha Biashara na Barclays Bank. ● Selling card loans, insurance, and balance transfers. ● Maintaining quality service by following organization policies and standards e.g. customers must give consent of accepting a product over the recorded telephone lines. ● Conduct client or market surveys to obtain information about the bank’s products and services. ● Closing sales from the leads generated by the organization and other sales agents. ● Receiving any complaints/issues raised by both internal/external customers. ● Providing support and guidance to the business in issues relating to work flow and timely execution of work processes Show less
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Education
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Bachelor of Law, Jomo Kenyatta of Agriculture and Technology
Bachelor of Law, Law -
The institute of community Development
certificate, IT -
Kenya Certificate of Secondary Education,
Certificate -
kenya institute of management
Diploma, Business Administration and Management, General