Head of Application Delivery and Project Management

• Oct 2022 - Present

Senior Project Manger

• Jan 2021 - Oct 2022

Director IT

• Aug 2017 - Aug 2020

• Led delivery team to implement new solutions using SDLC methodology to enable clients’ digitalized payment capabilities, including UPI card issuance, ApplePay, Fast Payment System, Virtual card • Program-manage the company's payment issuing service platform migration • Lead Problem Management and Service Improvement for Asian Pacific (APAC) countries using ITIL-based procedures • Led delivery team to implement new solutions using SDLC methodology to enable clients’ digitalized payment capabilities, including UPI card issuance, ApplePay, Fast Payment System, Virtual card • Program-manage the company's payment issuing service platform migration • Lead Problem Management and Service Improvement for Asian Pacific (APAC) countries using ITIL-based procedures

Vice President

• May 2017 - Aug 2017

Led Quality Assurance and Control team to drive and implement operational risk governance and risk management processes, including RCSA, risk alert analysis, control gap health-check and improvement actions Led Quality Assurance and Control team to drive and implement operational risk governance and risk management processes, including RCSA, risk alert analysis, control gap health-check and improvement actions

Head of IT Service Management and Application Operations (IFS China)

• Mar 2014 - May 2017

•Established and managed :- Centralised Service Desk and Operations Team- IT Service Management procedure and operations (Incident Management, Problem Management, Change and Release, Event Management, Data Centre Operations, Batch Operations, SLA and KPI governance)- Business stakeholder communications on service performance - New project/service transitions•Implemented :- Remediation / process improvement initiatives on service suppliers

Organization Change Manager (IFS China)

• Jul 2013 - Mar 2014

•Implemented organisational change impact analysis, stakeholder communications, trainings and cut-over preparation resulted from new system project launch

Head of Centralized Services - Technology & Operations

• Sep 2010 - Jan 2013

•Established and led 4 teams to implement :- Governance on branch process and operations implementation resulted from new products/ new services/regulatory requirements - Operational risk control and quality assurance- System project UAT- Country-level budget and cost management- Centralization on country-level operations- Process re-engineering / automation- Systematic staff training and team empowerment programs•Implemented strategic business projects : - Migration of RBS’s retail business- Liquidity Management Show less

Application Management Team Lead

• Apr 2007 - Sep 2010

•Established application management team to implement and conduct support on :- Core Banking system- Local Payment Gateway- Business Datawarehouse- Local Regulatory Systems (e.g. Credit Bureau)

IT Recruiter

• Jan 2006 - Dec 2006

System Analyst

• Feb 2001 - Nov 2002

System Analyst

• May 2000 - Jan 2001