Experience

Romano Law PLLC

• United States
• Law Practice
• 1 - 100 Employee

• Office Manager

  • Feb 2022 - Present



Advanced Psychiatric Associates

• Hackensack, New Jersey, United States

• Office Manager

  • Feb 2021 - Feb 2022

  • Responsible for the overall daily operations of a psychiatric private practice with 3 office locations in New Jersey. • Fulfilling a broad range of HR functions, including recruiting and training employees, administering benefits and managing employee records. • Conducting payroll transactions in an accurate & timely manner, ensuring compliance by following policies and procedures. • Performing accounts receivable and accounts payable functions, reconciling and balancing accounts, compiling statistical reports for management, generating invoices and resolving billing and collections disputes. • Maintaining inventory of office equipment, artwork, furniture and fixtures, tracking annual budgets and monthly expenditures Show less



New World Travel

• Leisure, Travel & Tourism
• 1 - 100 Employee

• Travel Coordinator

  • Oct 2017 - Feb 2021

  • Coordinates with tour operators and travel agencies in other markets regarding tour package choices.• Receives and processes travel arrangement requests while catering for any special requirements, while demonstrating extensive product knowledge.• Upsells/negotiates services to maximize revenue and profit.• Develops and sells tour packages and travel service; organizing transportation, accommodations and optional activities.• Provides technical training as necessary to new and current staff.• Worked closely with Sales & Marketing Teams, in order to develop tools and strategies to support selling process and drive product demand. Show less

• Data Entry Specialist

  • Jun 2017 - Sep 2017

  • Prepared and sorted documents for data entry and showed ability to work efficiently under time constraints• Entered data into database software while checking to ensure the accuracy of the data that has been inputted. • Resolved discrepancies in information and obtained further information for incomplete documents• Created data backups as part of a contingency plan



Maximus

• United States
• Government Administration
• 700 & Above Employee

• Consumer Services Specialist III

  • Mar 2017 - May 2017

  • Responsible for answering inquiries from individual consumers as well as assisting individuals and families in applying for health care coverage through New York’s Marketplace. • Processed new applications for health care coverage via telephone considering household income, eligibility, interpreting determinations made by the Marketplace, and enrollment into health plans. • Responded to all inquiries consistent with confidentiality and privacy policies and referred callers to alternate sources when appropriate. Show less



HAVANATUR S.A.

• Argentina
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Tour Manager

  • Jan 2014 - Jun 2016

  • Guiding tours for groups and individuals, in German, English and Spanish; managing their schedules and looking after their finances• Working with clients from international travel agencies including Neckermann, Thomas Cook, Tropikana Touristik, Cuba Educational travel, Distant Horizons and Smithsonian Journeys.• Demonstrated linguistic and cultural versatility providing high-quality service to clients from discrete markets (American, German, English, Canadian, Australian, Spanish).• Mastered ability to react quickly and solve problems that occurred frequently at work, providing a high standard of service in the context of a developing country. Show less

• Customer Service Representative

  • Sep 2013 - Jan 2014

  • Customer Service Representative, working in a multi-faceted position in the Customer Relations department of an international group of tour operators and travel agencies. • Demonstrated ability to provide multilingual customer support.• Attended a three-month course to gain experience in Tourism and Travel Services Management, Sales, and Human Resources.