Lilian Al-Mrawed

Customer Service Representative at Al Allam Cleaning Services Qatar WLL
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Contact Information
us****@****om
(386) 825-5501
Location
Lebanon, LB
Languages
  • English -
  • Arabic -

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Credentials

  • Basic principles of HACCP and Food Safety Management
    DQS-UL Group Lebanon
    Jul, 2015
    - Nov, 2024
  • Sustained Innovation and Breakthroughs-Updates in Oncology
    Cleveland Clinic
    May, 2015
    - Nov, 2024

Experience

    • United Arab Emirates
    • Facilities Services
    • 1 - 100 Employee
    • Customer Service Representative
      • Aug 2022 - Present

      ➢ Helping customers with complains and questions.➢ Give customers information about services.➢ Identify and assess customers’ needs to achieve satisfaction.➢ Open and maintain customer accounts by recording account information.➢ Handle customer complaints, provide appropriate solutions andalternatives within the limits. Follow up to ensure resolution.➢ Booking appointments for customers.➢ Follow up with the drivers to ensure that there is no delay in the service.➢ Handling and updating delay report in order to inform our customer ifthere is any delay. Show less

    • Customer Service Representative
      • Aug 2022 - Present

    • Canada
    • Health and Human Services
    • 1 - 100 Employee
    • Customer Service Representative
      • Aug 2022 - Nov 2022

      ➢ Manage large amount of incoming phone calls. ➢ Provide accurate, valid and complete information by using the right methods. ➢ Identify and assess customers’ needs to achieve satisfaction. ➢ Booking appointments for customers. ➢ Manage large amount of incoming phone calls. ➢ Provide accurate, valid and complete information by using the right methods. ➢ Identify and assess customers’ needs to achieve satisfaction. ➢ Booking appointments for customers.

    • Dietitian
      • Aug 2017 - Oct 2022

      _ Provide medical nutrition therapy. _ Create nutritional programs based on the health needs of patients, and counsel patients how to lead a healthier lifestyle. _ Serve healthy food. _ Provide medical nutrition therapy. _ Create nutritional programs based on the health needs of patients, and counsel patients how to lead a healthier lifestyle. _ Serve healthy food.

    • Lebanon
    • Retail Office Equipment
    • 100 - 200 Employee
    • Stationary
      • May 2021 - Aug 2022

      Prepare orders for customers. ➢ Facing and printing items on shelves ➢ Receive items from suppliers ➢ Helping customers. Prepare orders for customers. ➢ Facing and printing items on shelves ➢ Receive items from suppliers ➢ Helping customers.

    • Medical Representative intern
      • Jul 2017 - Jan 2018

       Presenting company's products to healthcare staff  Monitor market trends and competitor activity in assigned territory  Develop new business opportunities with existing and potential clients  Presenting company's products to healthcare staff  Monitor market trends and competitor activity in assigned territory  Develop new business opportunities with existing and potential clients

  • Trad Hospital Medical Center
    • Beirut District, Lebanon
    • Dietetic Internship
      • Nov 2016 - May 2017

       Contributes to the design and implementation of a plan for a patient nutrition care, based on identification and assessment of a patient’s nutritional needs, correlated with other health plans  Researches and Coordinates extensive literature review with guidance and gains exposure to the dietician's role in a clinical research setting  Inspects the quality of food in many settings from kitchen food safety to room servings  Contributes to the design and implementation of a plan for a patient nutrition care, based on identification and assessment of a patient’s nutritional needs, correlated with other health plans  Researches and Coordinates extensive literature review with guidance and gains exposure to the dietician's role in a clinical research setting  Inspects the quality of food in many settings from kitchen food safety to room servings

Education

  • Haigazian University
    Bachelor’s Degree, Nutrition Science and Dietetics
    2012 - 2016
  • Tanoukhieh National School
    High School, Life Science
    2004 - 2012

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