Lilian Al-Mrawed
Customer Service Representative at Al Allam Cleaning Services Qatar WLL- Claim this Profile
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Bio
Credentials
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Basic principles of HACCP and Food Safety Management
DQS-UL Group LebanonJul, 2015- Nov, 2024 -
Sustained Innovation and Breakthroughs-Updates in Oncology
Cleveland ClinicMay, 2015- Nov, 2024
Experience
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Al Allam Cleaning Services Qatar WLL
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United Arab Emirates
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Facilities Services
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1 - 100 Employee
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Customer Service Representative
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Aug 2022 - Present
➢ Helping customers with complains and questions.➢ Give customers information about services.➢ Identify and assess customers’ needs to achieve satisfaction.➢ Open and maintain customer accounts by recording account information.➢ Handle customer complaints, provide appropriate solutions andalternatives within the limits. Follow up to ensure resolution.➢ Booking appointments for customers.➢ Follow up with the drivers to ensure that there is no delay in the service.➢ Handling and updating delay report in order to inform our customer ifthere is any delay. Show less
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Customer Service Representative
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Aug 2022 - Present
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Swift Clinics
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Canada
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Health and Human Services
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1 - 100 Employee
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Customer Service Representative
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Aug 2022 - Nov 2022
➢ Manage large amount of incoming phone calls. ➢ Provide accurate, valid and complete information by using the right methods. ➢ Identify and assess customers’ needs to achieve satisfaction. ➢ Booking appointments for customers. ➢ Manage large amount of incoming phone calls. ➢ Provide accurate, valid and complete information by using the right methods. ➢ Identify and assess customers’ needs to achieve satisfaction. ➢ Booking appointments for customers.
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Dietitian
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Aug 2017 - Oct 2022
_ Provide medical nutrition therapy. _ Create nutritional programs based on the health needs of patients, and counsel patients how to lead a healthier lifestyle. _ Serve healthy food. _ Provide medical nutrition therapy. _ Create nutritional programs based on the health needs of patients, and counsel patients how to lead a healthier lifestyle. _ Serve healthy food.
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Malik's Lebanon
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Lebanon
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Retail Office Equipment
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100 - 200 Employee
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Stationary
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May 2021 - Aug 2022
Prepare orders for customers. ➢ Facing and printing items on shelves ➢ Receive items from suppliers ➢ Helping customers. Prepare orders for customers. ➢ Facing and printing items on shelves ➢ Receive items from suppliers ➢ Helping customers.
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Abbott Nutrition
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Lebanon
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Medical Representative intern
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Jul 2017 - Jan 2018
Presenting company's products to healthcare staff Monitor market trends and competitor activity in assigned territory Develop new business opportunities with existing and potential clients Presenting company's products to healthcare staff Monitor market trends and competitor activity in assigned territory Develop new business opportunities with existing and potential clients
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Trad Hospital Medical Center
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Beirut District, Lebanon
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Dietetic Internship
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Nov 2016 - May 2017
Contributes to the design and implementation of a plan for a patient nutrition care, based on identification and assessment of a patient’s nutritional needs, correlated with other health plans Researches and Coordinates extensive literature review with guidance and gains exposure to the dietician's role in a clinical research setting Inspects the quality of food in many settings from kitchen food safety to room servings Contributes to the design and implementation of a plan for a patient nutrition care, based on identification and assessment of a patient’s nutritional needs, correlated with other health plans Researches and Coordinates extensive literature review with guidance and gains exposure to the dietician's role in a clinical research setting Inspects the quality of food in many settings from kitchen food safety to room servings
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Education
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Haigazian University
Bachelor’s Degree, Nutrition Science and Dietetics -
Tanoukhieh National School
High School, Life Science