Experience

Thika Road Christian School

• Kenya
• Primary and Secondary Education
• 1 - 100 Employee

• Administrative Assistant

  • Jan 2023 - Present

  1. Integrating and maintaining current school records for the School Director and members of staff. Updating manual and computerized records/management information systems. Follow up with the teams and other senior staff to ensure that target reports are made on time. 2. Managing, coordinating, and maintaining calendar of the School Director including appointments and meetings. 3. Arranging internal and external meetings for the School Director, ensuring all requirements like venue, equipment, and agendas are prepared. 4. Offering secretarial support to the School Director's meetings by drafting and distributing agendas, preparing documents and minutes, sending reminders, confirming venues, and organizing refreshments. Disseminating comprehensive minutes and action points after meetings. 5. Providing general administrative support to the School under the instruction of Senior Staff and to assist in the efficient running of the School Office. 6. Updating and distributing communications which include but is not limited to the school’s website, social media, school noticeboards, newsletters and other communication with parents, colleagues and the community. Show less



LVCT HEALTH

• Kenya
• Wellness and Fitness Services
• 300 - 400 Employee

• Research Assistant

  • Jul 2022 - Dec 2022

  Key Responsibilities & Achievements: 1) Participated in scouting for the interview venues that are convenient and conducive. Additionally, seeking consent from individuals participating in the interviews. 2) Collaborated with a team member to successfully collect data for GCCAGILE Project using the Focused Group Discussions (FGDs). 3) Successfully transcribed over 500 minutes worth of data from the FGDs recordings. 4) Effectively coded and analysed the responses received from the participants in the FGDs. 5) Manage and respond to project related emails. 6) Attend project trainings and capacity building meetings. Show less



Independent Electoral & Boundaries Commission (IEBC)

• Nairobi County, Kenya

• Presiding Officer

  • Jul 2022 - Aug 2022

  Key Responsibilities & Achievements: 1) Supervising a team of 10 polling officials to ensure teamwork that allowed the polling process to run flawlessly from start to finish. 2) Brief the agents, observers and members of the media of their roles and responsibilities at the polling station before start of polling. 3) Sending regular and timely updates (after every 2hours) to the Returning Officer on the voter turnout and other emergencies. 4) Accurately counting and tallying of the cotes cast for every elective position. 5) Duly filing, signing of the official result declaration forms and announcing of the results at the polling station. 6) Transmitting results electronically to the constituency talking centre. Show less



BoxCommerce

• South Africa
• Information Services
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2022 - Jun 2022

  Key Responsibilities & Achievements: 1) Served as the face of the company and was the point of contact and liaison between the company and clients. 2) Expedite the resolution of customer problems and complaints to maximize satisfaction. 3) Deal with enquiries and correspondence; routing to relevant/ appropriate members of staff. 4) Taking ownership of support incidents and using all available resources and knowledge to resolve them. 5) Opened and maintained at least 30 new customer accounts monthly. 6) Prepare product and customer reports by gathering data collected from customer interactions. Show less



Lintons Beauty World

• Personal Care Product Manufacturing
• 100 - 200 Employee

• Customer Service Representative

  • Sep 2021 - Dec 2021

  Key Roles and Achievements: 1) Working closely with a team of 6 to identify customers' needs and complaints across the company and proactively resolving them by clarifying issues and exploring answers and alternative solutions, implementing solutions, and escalating unresolved complaints to immediate supervisor for further actions. 2) Taking responsibility of at least 20 walk- in clients daily, training them and giving information about the products available in the store for them to make well informed purchase decisions. 3) Collaborating with the store manager to prepare daily and weekly sales reports and derive insights from the reports. 4) Marketing, cross- selling, up- selling of beauty and skin care products a d achieving my daily sales targets. 5) Conducting weekly surveys and following up with clients to get their feedback and reviews on the company's products and services. Show less



Remotasks

• United States
• Information Services
• 700 & Above Employee

• Administrative Assistant

  • Mar 2020 - Aug 2021

  Key Responsibilities & Achievements: 1) Managed and coordinated multiple daily operations and completed detailed reports ensuring accuracy of all data. 2) Scheduled a staff of 30 team members and assigned specific responsibilities for each employee to cover all administrative duties of the company. 3) Working with the team leaders to develop daily, weekly and monthly reports on tasks workflow and team training schedules. 4) Provided administrative, financial and logistical support to several different projects. 5) Resolve customer concerns and answer questions when asked from by other staff members related to customer complaints or issues. Show less