Experience

Hyphen

• Switzerland
• Business Consulting and Services
• 1 - 100 Employee

• Senior Associate

  • Feb 2023 - Present



Kaso (YC W22)

• United Arab Emirates
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Growth Associate

  • Nov 2022 - Feb 2023

• Growth Associate

  • Dec 2021 - Oct 2022

• Operations Excellence Intern

  • Sep 2021 - Nov 2021



Axpted Educational Consulting

• Beirut, Lebanon

• Operations Specialist

  • Jul 2021 - Sep 2021

  Improved customer retention and customer experience. Developed new marketing plans to expand to Dubai market. Introduced a new platform to handle the startup’s information to improve overall organizational efficiency. Developed new strategies to handle talent acquisition. Improved customer retention and customer experience. Developed new marketing plans to expand to Dubai market. Introduced a new platform to handle the startup’s information to improve overall organizational efficiency. Developed new strategies to handle talent acquisition.



Byblos Bank Group

• Lebanon
• Banking
• 700 & Above Employee

• Process Optimization and Digitization Consultant

  • Aug 2019 - May 2020

  Increased process efficiency and reduced costs by up to 30% by combining sales and cash operations performed by the Personal Banker and Teller profiles into one profile. Automated several tasks performed by the new profile to further increase efficiency, reduce operational risk, and digitize the banking experience. Increased process efficiency and reduced costs by up to 30% by combining sales and cash operations performed by the Personal Banker and Teller profiles into one profile. Automated several tasks performed by the new profile to further increase efficiency, reduce operational risk, and digitize the banking experience.



MEF University

• Türkiye
• Higher Education
• 200 - 300 Employee

• Optimization and Operations Research Intern

  • Jun 2019 - Aug 2019

  Performed data collection activities on Industrial Engineering departments in all Turkish universities. Developed a C++ code to maximize the spread of data influence, influence maximization problem. Developed a new chart linking supply chain publications since 1978 until 2019. Performed data collection activities on Industrial Engineering departments in all Turkish universities. Developed a C++ code to maximize the spread of data influence, influence maximization problem. Developed a new chart linking supply chain publications since 1978 until 2019.



American University of Beirut Medical Center

• Lebanon
• Hospitals and Health Care
• 700 & Above Employee

• Operations and Process Optimization Intern

  • Jun 2018 - Jul 2018

  Performed data collection activities on staff count. Designed a new staffing system to reduce waiting time, increase customer satisfaction, and reduce employee idle time. Reduced process cycle time and backtracking by changing the department's facility plan. Considered a feasibility study for the introduction of a new patient handling strategy to boost customer satisfaction. Performed data collection activities on staff count. Designed a new staffing system to reduce waiting time, increase customer satisfaction, and reduce employee idle time. Reduced process cycle time and backtracking by changing the department's facility plan. Considered a feasibility study for the introduction of a new patient handling strategy to boost customer satisfaction.



American University of Beirut

• Lebanon
• Higher Education
• 700 & Above Employee

• Student Affairs Assistant

  • Sep 2017 - Jan 2018

  Managed university clubs’ financial accounts. Managed university clubs’ financial accounts.



group_cfc

• Lebanon
• Financial Services
• 1 - 100 Employee

• Collections Officer

  • Jul 2016 - Aug 2016

  Managed clients’ financial accounts. Followed-up with clients on payment due dates and late payments. Managed clients’ financial accounts. Followed-up with clients on payment due dates and late payments.