Experience

Ezshipp

• India
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Business Analyst

  • Mar 2021 - Present

  - Created operational reporting dashboards in Power BI for sales, inventory tracking, and expense monitoring and presented reports to Executive level management.- Evaluated strategic opportunities and conducted market research on intercity logistics and analyzed market volume, competitive landscape, and potential synergies.- Engaged and collaborated with internal stakeholders; maintained analytical reports and dashboards to effectively track evolving business initiatives.- Analyzed performance metrics against KPIs and summarized key insights to improve customer experience and revenue.- Collaborated effectively across departments to create customer satisfaction and contributed to account retention.- Conduct day-to-day project coordination, planning, and implementation across team.- Implemented a new operations model and increased the efficiency by almost 45% in 6 months.- Identified specific customer needs and revenue opportunities through customer conversations and case research and analysis.- Exclusive work on drawing insights using Power BI platform, explaining the same to clients to have longer relationships.-Coached front-line support staff during routine one-on-one meetings and performed quarterly case quality mentoring sessions resulting in increased customer satisfaction. Show less

• Operations Executive

  • Jun 2019 - Mar 2021

  Manage a fleet of delivery riders within a specific area (e.g. Schedule working times, solve dailyoperational issues, follow up on equipment, conduct weekly rider meetings)Assist and manage dispatching of ordersManage inventory for fleet equipment, office and associated paperworkEnjoy working with others, and represent our company in a positive wayProactivity, punctuality, discipline, time management and leadershipSupport hiring of new ridersCommunicate closely with other departments (e.g. Human Resources, Call Center, Dispatchingteam) Show less