Lijo Joseph
Information Technology Support Engineer at 4PX- Claim this Profile
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English -
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Hindi -
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Malayalam -
Topline Score
Bio
Credentials
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Diploma in IT Level 2 support engineer in Computer Application
Skills4London - Watford, united kingdomJan, 2020- Sep, 2024 -
Proffessional deploma in network engineering from KELTRON
Kerala state electronics development corporation Ltd.Jan, 2010- Sep, 2024
Experience
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4PX
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China
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Transportation, Logistics, Supply Chain and Storage
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100 - 200 Employee
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Information Technology Support Engineer
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Jul 2021 - Present
Server, Storage, Networking- configuration, Installations. • Server hardware architectures and systems • Microsoft office 365 support • Windows Server Admin from 2008 to 2016 • Diagnosing and resolving technical issues • Providing desktop and server support • Backup and Disaster Recovery • Backup solutions: Veeam, Shadow Protect, • Microsoft Active Directory, Group Policy & Exchange from 2010 up to 2016 • Firewalls, routers across a variety of vendors • Monitoring suites • Ticket management portal Show less
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IT Support Engineer
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Dec 2019 - Jul 2020
• Server, Storage, Networking- configuration, Installations. • Server hardware architectures and systems • Microsoft office 365 support • Windows Server Admin from 2008 to 2016 • Diagnosing and resolving technical issues • Providing desktop and server support • ESET antivirus security management center, License administration. • Backup and Disaster Recovery • Backup solutions: Veeam, Shadow Protect, KeepItSafe, CloudBerry, Windos server backup or similar • Storage architectures and systems: NAS, KeepItSafe, CloudBerry ,• Microsoft Active Directory, Group Policy & Exchange from 2010 up to 2016 • Firewalls, routers across a variety of vendors • Monitoring suites – kaseya management porta l• BMS ticket management portal, Voip, ITglue, Hover or similar portals • Scripting – PowerShell, Exchange shell or similar Show less
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IT Implementation and Support Team
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Jun 2017 - May 2019
Support throughout the implementation process and go live dates (Data migration , Configurations, User Training) Support for preparing Database structure for implementation team with PACS Authority Core banking Application Support , Creation of digital contents Technical support Point of contact for customers/early adopters Relationship management in terms of communication of follow-up, issues, escalations etc. Development and revision of Four T’s (Tools, Templates, Techniques, Training) as an output from each software project Develop and maintain documentation software documentation as specified for each assign project Show less
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Assistant Manager
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Jan 2014 - Mar 2016
Support throughout the implementation process and go live dates (Data migration , Configurations, User Training) Project implementation, Technical support Point of contact for customers/early adopters , Creation of digital contents Relationship management in terms of communication of follow-up, issues, escalations etc. Configuration of Application server Software demonstration and Training to authorities Assistance in Installation & configuration optimization of servers, User maintenance, Backup and troubleshooting Client management Project Management Business development Creation of contents Show less
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Educomp Solutions Ltd
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India
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E-learning
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700 & Above Employee
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Assistant Manager
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Jun 2011 - Jan 2014
Software demonstration and Training to authorities As an Administrator - Performed Updation / Installation of SQLSERVER (2005/2008) applications, Configuration of Application server(win server 2003, 2008). Server engineer, software implementation Online server support Server Management (windows server 2003, 2008) Windows Server, DNS, DHCP, Active Directory Server engineer software implementation Online server support Server Management Skilled in the use of Structured Query Language (SQL server 2008) as a tool for retrieving, updating, inserting, deleting, manipulating and managing . Database concepts and Relational Database Management Systems. As a trainer to teachers Coordinator Client management Show less
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Software engineer
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Jun 2010 - May 2011
Software development Manual testing Experience in developing Procedures and Views, on databases as MSSQL. configuration and administration of Crystal Reports and ODBC development in VB 6.0 Software testing(Manual) SQL Server as a tool for retrieving, updating, inserting, deleting, manipulating and managing databases. Specified user access level for each segment of one or more data items, such as insert, replace, retrieve, or delete data. Tested and corrected errors and refined changes to data base. Banking Applications Software servicing Modified data base programs to increase processing performance, referred to as performance tuning. Software marketing Network Administration System Administration Show less
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Education
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2011 - 2014
Annamalai University (directorate of distance education), chennai, india
Master of Computer Applications (MCA), Computer Programming, Specific Applications -
2010 - 2011
Kerala state electronics development corporation Ltd. - Gov. polytechnic college Kalamassery, cochi
Professional diploma in network engineering, Network Engineering -
2007 - 2010
Santhigiri College of Computer Sciences CMI
BCA (Bachelor of computer application), Computer Science -
2005 - 2007
St. Augustine’s Higher Secondary School
Plus two, computer science -
2004 - 2005
St. Augustine’s High School
SSLC, First Class
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