Experience

WisdomKites Services Pvt Ltd

• Education Administration Programs
• 1 - 100 Employee

• Verbal Aptitude and Softskills trainer

  • Jun 2015 - Present



TalentSprint

• India
• Education Management
• 700 & Above Employee

• Business Communication trainer

  • Dec 2013 - Jun 2014



Irelays

• United States
• Retail
• 1 - 100 Employee

• Quality Associte and Process Trainer

  • Jan 2011 - May 2011

  Job Profile: • Develop and update process documentation. • Conduct training for new joiners. • Train agents on process and update the change in the process from time to time. • Measure and report to agent performance on process metrics. • Give Feedback to agents on performance and retrain if required. • Measure and report team performance against the company and the client’s metrics. • Suggest changes to the process to improve the service metrics and other metrics. • Conduct quality awareness sessions to Customer Service and Order Processing team. Show less



GiftingInc

• Senior customer service executive

  • Sep 2008 - Dec 2010

  Provide assistance to customer and vendors through email, live chat, inbound and outbound calls. Handle end to end online delivery cycle. Handle post delivery customers concerns. Check companies account in Paypal, Google Checkout. Call customer for payment verification. Handle team in absence of Team leader. Provide assistance to customer and vendors through email, live chat, inbound and outbound calls. Handle end to end online delivery cycle. Handle post delivery customers concerns. Check companies account in Paypal, Google Checkout. Call customer for payment verification. Handle team in absence of Team leader.



Green Space Technologies

• Process Associate

  • Mar 2007 - Jun 2008

  Job Profile To Interact and entertain the Customers. Foster a sense of community, caring and responsiveness in the assigned rooms. Involve in discussions, responding to users (especially those no one else responds to), and offering support. Monitor assigned chat for abusive posts, unauthorized spam or advertisements or soliciting or advertising for other websites. Copyright infringements, any sort of harassment or NO chat of an overly sexual nature, including the use of sexual terms or connotations and any other violations of the site rules and guidelines. Take control of a situation and keep it from getting out of hand, and booting a player if needed. Live Support Profile To solve Customer queries like: Difficulty in funding the account. Difficulty in registering cards (Debit or Credit cards) or other card related queries. Initiate a fund or to approve fund or transferring of funds from one player account to other players account. Explaining the various funding options available on the site rules. Explaining the various promotions. Explaining Withdrawal rules and reason for decline of withdrawals. Crediting the players account with promotion wins and deposit bonus. Crediting the welcome bonus and explaining IP related queries and Checking for game errors on slot machines and bingo games. Show less