Experience

WildChina 碧山

• China
• Leisure, Travel & Tourism
• 1 - 100 Employee

• IT Manager

  • Dec 2013 - Present

  Working in a small IT team of three people, and reporting to CIO  Lead and hands-on support to end-users with about 30% effort.  Manage local infrastructure, networking, PABX, server and IT room.  Manage cloud services at Box.com, Rackspace.com, LinkTom.com, AWS.amazon.com, Name.com, Register.com, Skpe.com, net.cn, DigitalOcean.com, Peak15systems.com, Netsuite.com, Freshservices.com, GoldenFrog.com and WildChina Gmail.  Web server support to www.wildchina.com and www.beshan.com. Project support to beshan.com and data migration for blog.wildchina.com  Manage budget plan, IT procurement, IT processes. Key Projects:  Networking upgraded to Cisco Meraki devices, implemented firewall, LAN switch and WiFi APs.  IT room re-engineering, consolidated 2 non-standard racks to one standard rack, which covered data/voice wiring and the devices.  Interface with 3rd-party developer for new product pages on beshan.com.  Supported new www.wildchina.com on platform setup.  Interface for the Apple Joint-venture program for WildChina Apple users (OS X or iOS). Show less



Technicolor Creative Studios

• United States
• Entertainment Providers
• 700 & Above Employee

• Regional IT Manager, Asia East

  • Apr 2011 - Nov 2012

  Reported to Sr. IT Director of Global IT Support Services (Global Infrastructure) locating in France. Led 12 IT engineers (9 at Beijing, 1 at Shenzhen and 2 at HK), supporting 7 office locations (Beijing/Shanghai/Shenzhen/HK/SING/MAS/JPN). -- Proactively liaison with business head of each office, communicating on business requirements and global & localized IT strategy, as well as for new IT project roll-outs. Strongly drove cost saving initiatives on IT for the region, such as mobile cost reduction and PC procurement control. -- Well managed budget plan, IT procurement, IT processes, outsourcing contract and IT projects. -- Well supported regional requirements on IT Risk Management/Security Operations and Telecom. -- Carefully managed computer assets, change management process, and IT Helpdesk services/SLA (based on IBM IMPACT, MAXIMO). -- Well managed user services of all Eastern-Asia offices, as well as infrastructure/Data Center operations in Beijing. Key Projects: -- Led the deployment of new IT support model project in Easter Asia in 2012, with new Technicolor IT Help Desk (Mandarin) rollout. Coordinated with outsourcing vendors of China, which are IBM (IT Help Desk -- Level 1) and Dell (the remote level 2). -- Strongly drove, for Eastern Asia sites, sub-projects under global Operational Excellence program for IT, which included Optimization initiative, and PC and Mobile Asset Rationalizing. -- Well supported business carve-out of GV, HE and TVN on IT part in Beijing office and Singapore office in 2011. -- Being key person to support IT section of TL9000 Audit, which role includes documentation update, remediation actions follow-up, and presentation to internal and external auditors. Passed two yearly TL9000 external Audits for IT section in 2011 and 2012. Show less



VMware

• United States
• Software Development
• 700 & Above Employee

• IT Manager

  • Feb 2008 - Mar 2011

  Reported to senior IT manager of Asia, locating in India. Managed IT services and operations, mainly supporting a fast growing R&D center and its Labs, as well as supporting the business teams’ IT requirements. -- Managed local budget, IT procurement, Change Management process, and projects. -- In Lab management, being the approver, reviewed and coordinated Lab requirements of R&D teams. Well supported R&D teams' project development in terms of IT requirements. -- Directly offered hands-on Labs/user supports, and performed IT infrastructure (server/networking/storage) administration and troubleshooting. -- Administered local ESX/ESXi virtualization infrastructure, and the upgrades. Key Accomplishments & Projects: -- Achieved service excellence measured by SLA of Helpzilla ticketing system. -- Built up IT infrastructure and Lab room for new office facility in 2010, and well supported office and IT moving. -- Well managed Lab moving to Singapore IDC in planning and execution phases in 2010 to 2011, with 70% Lab equipment (Server/Storage/Switch) moved. -- Well supported marketing event and internal event, such as vForum (Beijing), vRADIO (multi-sites video). Show less



TD Tech

• China
• Telecommunications
• 100 - 200 Employee

• Department Manager, Information Technology

  • Dec 2005 - Feb 2008

  Reported to company CEO. Led 8 full-time and 1 intern. Managed independent IT infrastructure, mostly following Siemens policies and processes (Windows 2003 network); provided IT services to nearly 800 staff in Beijing and Shanghai offices. -- Liaison with senior management on IT requirements and new IT deployment. Setup IT strategy and development plan to support business development. -- Managed department budget; controlled IT related procurement; managed IT vendors’ service. -- Managed data center operations, information security, UNIX server system administration, R&D software configuration management, and intranet/internet website administration. Key Accomplishments & Projects: -- Completed Lab security enhancement project in protecting source-code safety in Labs. -- UNIX server support work transfer in; software configuration management work transfer in. -- Managed the project of building up IT infrastructure for new TD-Tech office floors in early 2007, in Beijing, and for new TD-Tech Shanghai office in late 2007. -- Managed the project of building up company internet website and intranet website. Internet website was on Apache and JSP, and Intranet website was on SharePoint. -- Well supported SAP and eTimesheet applications carve-out from Siemens COM to Nokia-Siemens in 2006-2007. -- In 2007, led the new CRM project, from initial planning and requirements collecting, to selecting suppliers and communicating requirements to suppliers, and to the project bidding evaluation. -- Well supported TL 9000 audit (internal and external) on IT section in 2007. Show less



Lucent Technologies China, Bell-Labs Beijing

• Beijing City, China

• IT manager

  • Jun 2001 - Jun 2005

  - Led 5 outsourced engineers provide Help Desk Service to over 1000 staff at most. Examples of service deliverables: - Led 2 regulars provide LAN/WAN/PABX/UPS support to offices in Beijing & some branch offices. Main deliverables: - Led 3 outsourced engineers provide UNIX General Support to 30+ servers & 350+ workstations. Key Projects (global/local) and Accomplishments: -- Coordinated and supported the documentation of Business Continuity Planning for China region in 2002. -- Fully supported Security Audit for Bell-labs Beijing in 2003. (Audit Passed) -- Built up outsourced UNIX support team from the beginning and successfully transferred job from R&D team. -- Managed IT aspects of office moving, from JY & ASGW offices to Wangjing new office in 2005. -- Project management in setting up IT Infrastructure of Lucent offices. Procurement & Budgeting: -- Contributed to site’s IT budget and procurement plans; served as liaison to software/hardware/service suppliers. -- Procured vendor service for critical IT devices (corporate servers/LAN Switches/PBX/Router/Tape Library/UPS). -- Closely cooperated with procurement team in bidding procedure and supplier selection. Others: -- Worked closely with R&D project teams to meet their special business requirements -- Provided IT Training at New Employee Orientations, and to staff for topics like security, IT processes & tools. -- Executed Data Center Operations instructed by Global Guiding Principles to meet security objective. -- Experienced SOX 404 global program implementation (IT Delivery model, ITIL Processes for Operations, etc). Show less



Lucent Technologies, LTON office (a R&D Center in Shanghai)

• Beijing City, China

• IT Manager

  • Feb 2000 - Jun 2001

  Managed overall IT service & operations at Lucent LTON office (a R&D Center in Shanghai) Led a team of 6 engineers, supporting 300+ R&D staff. Routine Job: Help Desk Service, Infrastructure Administration, R&D UNIX Support (15+ servers & 200+ workstations). Key Projects & Accomplishments: -- Setup IT infrastructure and R&D UNIX servers/workstations for the LTON office from the beginning. -- Supported a R&D project transfer from Denver to Shanghai. Secured US$400,000 project transfer cost as the result of technically aggressive IT solution. -- Setup R&D computing environment for a R&D branch center in Beijing in 2001. Others: Won Lucent Excellence Award of 2000. Show less