Experience

Enhance Visa

• Philippines
• Consumer Services
• 1 - 100 Employee

• Visa Consultant

  • May 2022 - Present



SM Retail

• Philippines
• Retail
• 700 & Above Employee

• Selling Department Manager

  • Jun 2016 - Oct 2021

  ■ Cultivate customer satisfaction by directing all front- end activities ( requires consistent presence in the selling area) ■ Proactively seek customer interactions, build sustained relationships with top 100 customers and convert the ones with complaints into happy shoppers. ■ Monitor departmental sales vs. Target on a daily basis, identify causes of poor performance implement promotions and recommend solutions to Regional Manager for proper action ■ Explain display standards to sales clerks and regularly check if items are arranged properly, areas are clean and ask for repair or replacement of broken fixtures ■ Prepare work schedules and make daily checks on team’s knowledge (product, promos, store layout/services), look (uniform, posture, grooming),personality (greeting spiels, no chatting). ■ Train, Coach and Evaluate team based on the given set of business standard and goals (also perform yearly individual training needs analysis); also recognize and nominate for CSRP Show less



Max's Group Inc.

• Philippines
• Restaurants
• 400 - 500 Employee

• Restaurant Manager

  • Jul 2010 - Jun 2016

  Yellow Cab Food Corporation ■ Coordinate daily front of the house and back of the house restaurant operations ■ Deliver superior service and maximize customer satisfaction ■ Respond efficiently and accurately to customer complaints ■ Regularly review product quality and research new vendors ■ Organize and supervise shifts ■ Appraise staff performance and provide feedback to improved productivity ■ Estimate future needs for goods, kitchen utensils and cleaning products ■ Ensure compliance with sanitation and safety regulations ■ Manage restaurant’s good image and suggest ways to improve it ■ Control operational costs and identify measures to cut waste ■ Create detailed reports on weekly, monthly and annual revenues and expenses ■ Promote the brand in the local community through word-of-mouth and restaurant events. ■ Recommend ways to reach a broader audience (e.g. Discounts and social media ads) ■ Train new and current employees on proper customer service practices ■ Implement policies and protocols that will maintain future restaurant operations Show less



Yellow Cab Food Corp. Operated by Royal Charmline Corporation

• Banilad Town Center

• Shift Manager

  • Sep 2007 - Jun 2010

  ■ Address customer concerns in reference to products, services rendered or employee interactions ■ Establish task for employees to ensure clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces ■ Welcome customers/patrons as they arrive at the pizza restaurant and ensure that they are being serviced by a team member ■ Oversee seating of customers, ensuring that a high standard of service is being delivered ■ Ascertain that all cust omers receive their orders in a timely and accurate manner ■ Check all orders to ensuring proper portioning and accuracy of order ■ Ascertain that dining areas are properly cleaned at the end of the shift, during the shift, before the next set of customers arrive ■ Oversee Kitchen operations to ensure timely delivery of orders and to assure that quality ingredients are being used ■ Train new hires on the standards and procedures of the company, from how to handle a negative customer experience to how to properly serve customers ■ Ascertain that standard of hygiene are maintained, and that the restaurant complies with the health and safety regulations ■ Intervene in the situations requiring managerial involvement, to resolve issues, manage complaints, and ensure customer retention. Show less