Liezl Tan-Ferrer

Client and Partner Operations Manager at Bridge Access
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Contact Information
us****@****om
(386) 825-5501
Location
Philippines, PH

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Experience

    • Philippines
    • Financial Services
    • 1 - 100 Employee
    • Client and Partner Operations Manager
      • Apr 2021 - Present

    • Asst. Sales and Operation Manager
      • Jan 2011 - Aug 2020

    • United Arab Emirates
    • Entertainment Providers
    • 1 - 100 Employee
    • Asst. Cinema Manager
      • Apr 2007 - Nov 2010

      Assisting the Cinema Manager in ensuring the successful overall operation of the cinema. Supporting the Manager in all staff coaching, development, especially in delivering the cinema’s targets and objectives within the required timescales and to the appropriate standard. Have an excellent customer-focused individual with strong planning skills and have good knowledge of techniques needed to strengthen our customers’ cinematic experience. Other Key duties are:• A channel between Manager and Staff.• Follow up each department job responsibilities.• A back up during Cinema Managers absence.• Responsible for all Admin daily operations/Reports/Updates (i.e. Petty Cash/Gift Vouchers/MB/ABN/etc.)• Coordinate with Head Office on all queries (i.e. Ads/Publicity Materials/Movie Premiers/promotion etc.)• Work in coordination with the Manager.• Observe and apply a proper training for all new recruits.• Follow instructions from the Cinema Manager and the Head Office.• Monitor all staffs activities, such as staff attendance, performance and appraisal.• Responsible also for keeping and updating 201 file of staff.

    • Production Manager
      • Mar 2006 - Mar 2007

      Job description:• Manage people and equipment's as well as the payroll in the production area. Optimizing the budget given for production as well as controlling the cost of each production.• Responsible for the quality control of the product orders local and export before delivering it to the clients and ensures the quality in every production. Ensuring the right destination and quantity of every finished product.• Ensures that the delivery date of the products were on time especially export products• Ensures the availability of the stocks needed for the production• Tasks also involve revising designs if needed or requested by the clients as well as the prices of the stitches in every designs. Tasked also includes market survey and monthly operational reports.

    • Food and Beverage Services
    • 100 - 200 Employee
    • 2nd Assistant Manager
      • Feb 2005 - Oct 2005

      Job description:• Shift Manager/ Front of House and Back of House Manager/ Delivery Manager• Personnel Manager-acts as HR personnel in our branch.• Scheduling Manager- Do the schedules of all the crews within the labor budget given by the store manager corresponding to their trainings and skills.• Training Manager-Trained crews as well as co-manager if there are new products to be launch. Tasked also involve doing programs for the development of each crews careers.• Payroll Manager- computes and approves the working hours/OT hours of each staffs.• Manage people, Equipment(s), and product(s) and execute excellent rating in QCSH (quality, service, cleanliness and hospitality) and ensure standard procedures/recipes are adhering all the times and ensuring that customer service adhere at all times.• Executed a month long promotional activity within the trade area and accomplished month-end reports. Doing marketing is also part of the tasked. Tasks also involved ensuring availability of fresh/raw products especially if orders were not delivered on time.• Tasked involve handling petty cash fund and optimizing sales and profit basis from the targets given.

    • United States
    • Restaurants
    • 700 & Above Employee
    • Swing Manager
      • Jan 2003 - Jan 2005

      Job Description:• Shift Manager- overall in-charge during opening hours of the store.• Counter Manager-handles the cash/funds and PCV’s during the shift scheduled.• Training Manager-responsible in ensuring the standard procedures of the company at all times and trained crews and co-manager in every new procedures or products. Do also programs for career development for every staffs. • Manage people, equipment, and product(s) and execute excellent rating in QCS (quality, service and cleanliness) and optimizing profits and sales and promoting our products in trading areas.• Tasks also involve training/orienting MT’s and new hired crews and orienting them in customer service in order to give out the 100% customer satisfaction.

Education

  • Adamson University
    Bachelor's Degree, Business Administration, Major in Marketing
    1998 - 2002

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