Experience

Eyecare Recruitment

• Australia
• Staffing and Recruiting
• 1 - 100 Employee

• National Operations Manager

  • Mar 2018 - Present



OPSM

• Australia
• Retail
• 500 - 600 Employee

• State Roster Coordinator

  • Apr 2013 - Mar 2018

  • Responsible for scheduling of 120 optometrists across 65 stores that is balanced, equitable and logistically sound. • Identify and propose innovative solutions to rectify gaps and achieve improvements in workforce related matters.• Working with both corporate and franchise stores across the state, attend to efficient and effective rescheduling day to day, to cover unplanned changes in Optom availability including sick leave, personal leave and emergency replacement or backfilling requirements• Excellent time management and problem solving skills with outstanding communication skills to keep all stakeholders up to date.• Work with non-profit organisation ONESIGHT to resource regional and local eyesight clinics to offer free glasses to those in need.• Attend weekly state meeting to collaborate with regional sales managers to ensure we have the right people in the right place to exceed the customer experience instore.• Accountable to SSM for spend and allocation of $7million labour budget.

• Regional Sales Manager

  • Jun 2008 - Apr 2013

  • Responsible for coaching retail team members to build and enhance great customer relationships, using the Learn-Do-Teach-Coach approach.• Manage store and stock presentation to brand standards across regions using product and assortment guidelines, marketing campaign setup.• Develop high performance teams by having the right people in the right place at the right time.• Develop and promote talent within region and across state.• Share best practice and used as mentor for other regional state managers.• Deliver store operating profit by managing controllable costs, setting clear KPI’s and monitor progress.



Elizabeth Arden

• United States
• Personal Care Product Manufacturing
• 700 & Above Employee

• Area Manager

  • Jan 2005 - Jun 2008

  • Built Myer Sydney City account from $800k to a $1 million business pa by performance managing current team, overlay eventing, implementing a new roster to reflect peak trade, extra on counter coaching. • Successfully turned around ACT sales and staff culture by introducing weekly conference calls, building relationship with store management, networking with other beauty consultants, micro managing sales reporting • Succession planning and performance management • Present seasonal strategy to all stores at senior management level • Track budgets and KPIs in all stores and set achievable goals for growth • Recruitment and maintain 70% staff retention



LVMH Perfumes & Cosmetics

• Cosmetics
• 700 & Above Employee

• Area Manager - Oceania

  • Jan 2004 - Jan 2005

  • Launched Kenzo exclusively into NZ domestic market and increased ranking from 25 to 6 in 1 year by creating personal incentive programmes based on sales performance and building key relationships with store management. • Negotiated with #1 account to ship orders to central warehouse rather than by store location, saving the company $100k per annum. • Successful in decreasing staff turnover from 45% to 20% by introducing weekly team meetings and conference calls which encouraged an open forum and internal competitions • Responsible for salary and promotional hours being allocated per store (using productivity guidelines) and store rosters reflect peak trading times • Achieve sell-in targets as set by NSM and develop key relationships with buyers and store people.



DFS Group Limited

• Hong Kong
• Retail
• 700 & Above Employee

• Regional Merchandise Associate

  • May 2001 - Jan 2004

  • Opened new airport refurbished store by planogramming, forecasting stock and negotiating with Brands. • Launched new cosmetic brand in 3 stores. After six months incremental sales still a positive addition to business. • Increased skincare business by 15% by creating special Intensive Care wall bays incorporating all luxury brands. • Actively participate in setting region 6 monthly strategies by quantifying new opportunities and forecasting sales. • Write and deliver store presentations for seasonal strategy meetings with retail store management. • Implement monthly promotions by coordinating stock, GWPs, testers, samples and visual merchandising in timely fashion and then track and report results to department heads on weekly basis. • Brand management responsibility for total Oceania region – 8 major cosmetic and 11 fragrance brands.