Vietnam Administrative Manager

• Aug 2023 - Present

Human Resources Manager

• Aug 2022 - Jul 2023

Strategic Leadership and Change Management • Develop and deploy processes to improve performance and support organization goals and initiatives (include HR projects). • Partner with Leaders of Colleges/Departments to handle HR issues, HR policies and practices, provide effective HR advisory and solutions to achieve their operational and strategic objectives. • Plan, develop, execute, and manage employee communications and surveys at workplace (Internal Service Quality Assessment Survey, 360 Degree Survey, Great Place to Work Survey, etc.) • Deliver HR operational excellence in full life cycle of HR processes (data, procedures, implication, etc.) to build a high-performance organization. • Plan and monitor HR annual budget. HR Services • Utilize and manage principles and expertise associated with compensation programs and employee benefit programs (market surveys, etc.). • Employment costing, roll out and administration of C&B (labor contract, PIT, insurances). • Coordinate the performance management among Colleges/Departments and keep track of records for individual’s goal setting and annual performance evaluation. • Manage appointments, reappointments, and promotion process. • HR services for expatriates (visa, work permit, TRC, accommodation) Employee Engagement and Employment Relations • Manage onboarding and offboarding process to bring excellent experience to employees. • Work closely with HODs on all aspects of Employee Relations, discipline, employee grievances, etc. • Provide advice and support to employees on HR policies and procedures ensuring full compliance with internal regulations and local law. • Be responsible for statutory compliance throughout the employment life cycle of all employees. HRIS Management • Work with and leveraging HR systems, configuration, maintenance, integration, updates. • Develop and maintain accurate and systematic HRIS data. • Generate HR reports and analyses for business and management. Show less

Translator cum HR/Administrative Assistant

• Sep 2021 - Jul 2022

Senior Human Resources Officer

• Jul 2020 - Mar 2022

 Develop and maintain HR policies, standard, guidelines, work processes and procedures to ensure efficient operation, alignment with HQ’s policies and Vietnam employment laws.  Design and implement activities to reinforce organization cultures, values and norms, to develop employee engagement.  Be responsible for internal communication of organization’s mission and vision, as well as HR compliance policies.  Build up and manage the C&B system, ensure the accuracy and timely of monthly payrolls calculation and payment.  Perform end-to-end recruitment, selection operations and manage employee life-cycle.  Identify skill gaps/ requirement from all functions, support setting of the training targets, goals and roadmap, short-list training courses and recommend customization of training courses, to support development of training and capabilities development programs.  Coordinate the mobilization/demobilization for expatriates, obtain work permit and visa/temporary resident cards for expatriates.  Manage office leasing and apartment rents for expatriates. Achievements: Successfully roll out the online HR management system in 6 months. Have great contribution on the improvement of employee relations. Within the first 3 months, figure out and bring back nearly 2 billion VND for the incorrect contribution of compulsory insurances in the past. Show less

Far East Senior Financial/HR/Admin Officer

• Nov 2015 - Jul 2020

Lead a team of 4 members to perform daily HR/administrative tasks.  Develop and monitor overall HR/Administative systems and procedures across the Viet Nam Office.  Ensure legal compliance throughout office operations in HR Administration.  Bridge management and employee relations by addressing demands, grievances or other issues.  Manage the recruitment and selection process.  Support current and future business needs through the development, engagement, motivation and preservation of human capital.  Develop and maintain pay plan and benefits program.  Oversee and manage appraisal system that drives high performance for HR/Administrative team.  Manage company assets and legal documents.  Coordinate office renovation, equipment maintenance.  Take care of expatriates living in Viet Nam.  Manage all kinds of contracts (office rent, services, utilities) and legal documents in office.  Prepare monthly expenditure report to US Head Quarter.  Provide documents for interim/quarterly/annual audits requested by US HQ and external audit agency.  Perform standard office accounting duties, including budgeting, petty cash, cash-flow, wire transfer requests and managing bank accounts.  Account payable/receivable processing on SAP ERP system. Achievements: Successfully manage the new set up of Hooker Office in Ho Chi Minh City in 2016, ensure the office operation is 100% compliant to Viet Nam Laws. Build team from the ground, from less than 20 employees in 2016 to nearly 200 employees in 2020. During the early stage of the Covid-19 pandemic in 2020, successfully negotiate with suppliers and landlords to decrease 20% of the monthly office operation cost. Show less

Senior HR Administrative Officer

• Feb 2015 - Jul 2015

Vietnam-Australia Family Health Care Co., Ltd. is an FDI company founded by Australian and Netherland entrepreneurs in 2015. Human Resources • Advise the Management Board HR Legal Requirements and ensure the company complies with Vietnam Employment laws and regulations • Assist the Management Board to prepare HR Processes and Procedures • Supervise Head Office HR staff • Preparation of Staff Rosters and Payroll • Work with local authority offices for related issues • Manage time attendance and leave record, input/ maintain / update personnel information in HR database system, coordinate on-boarding and off-boarding process • Staff Appointments • Induction Training for new staff • Manage expired contract, renew contract, probation finish • Follow up contract, leave management and social security • Liaise with Clinics on HR Matters Administration • Work closely with the Director Board to help them manage workload • Assist the Management Board to prepare Administration Processes and Procedures • Supervise Head Office Administration Staff • Reception and secretarial service • Translate incoming and outgoing email for Director Board • Provide verbal translation in meeting for Director and Chairman • Organization (filing, general support activities, running errands for office, office supplies and consumables management, repair equipments, etc.) • Handle incoming and outgoing correspondences • Responsibility of maintenance and alteration of office areas and equipment as well as layout, arrangement and housekeeping of office facilities. • Computer Back-up • Clinic Legal and contract compliance notification • Meeting and travel schedules and logistics • Liaise with Clinics on Administrative Matters Finance • Supervise Book-keeping staff • Process of payment procedures for all expenses of office related and HR Admin team • Liaise with Company Accountant • Countersign approvals for Head Office Cash Transactions Show less

HR & Administrative Officer

• Jun 2013 - Nov 2014

• Coordinate accommodation and make necessary logistical arrangements for field trips, internal and external consultants’ travel (tickets, hotel booking, etc.); • Provide administrative supports including telephone communication, reception, filing, sending and circulating mail, official letter, fax; • Provide translation of letters, contracts, reports; • Communicate with customers, partners (mostly are INGO and local authorities); • Receive and greeting guests/visitors; • Support Accountant in project expenditures: checking expenditure reports, budgeting for field trips; • Support HR Manager in recruiting and staff performance annual evaluation; • Manage expired contract, renew contract and probation period; • Manage leave records, social security; • Manage information and general administration issues (including stationary management, office equipment repair and maintenance, office arrangement and cleaning supervision, etc.); • Process monthly payments (phone, electricity, internet, magazine, taxi service, delivery service, etc.); • Co-operate with other departments in company (IT, marketing, business develop,…) in daily works; • Manage Company stamp. Show less

Program Intern

• Dec 2011 - Dec 2012

Administrative Tasks • Prepare materials, logistics for trainings/workshops, field trips, etc.; • Coordinate with local partners, NGO partners to arrange meetings; • Coordinate accommodation and make necessary logistical arrangements for provincial travel; • Provide administrative supports including filing, sending and circulating mail, official letter, fax; photocopying, travel/hotel booking, helping to prepare float accounts etc; • Assist Program Officers/Coordinator in daily administration tasks; Interpretation and translation • Provide translation of letters, papers and program documents; • Act as an interpreter for the Associate Country Director in meetings/trainings; Assistance • In charge in implementation of program monitoring and evaluation activities; • Compile monthly reports, field reports; • Draft and prepare inputs for documents (project reports and proposals, budgeting, field visits’ reports etc.); • Support Program Officers (POs) in program budget management (financial monitor, payments, fund transfer, etc.) • Assist in preparation of program documentation, paper work; • Attend meetings, take notes and prepare meeting minutes; • Frequent travels to fields in short notice; • Perform other tasks as required. Show less

Project Leader (Part-time)

• Sep 2010 - Mar 2012

• Conduct the project action plan; • Work closely with partners (WWF and Live & Learn) to run the project; • Manage the project budget (preparing quarterly financial report to submit to WWF); • Prepare weekly, monthly plan and report; • Instruct and monitor team members’ works; • Organize communication events of the contest (Opening Ceremony, Awarding Party, Submission Exhibition); • Provide progress and financial report to WWF and Live & Learn. • Conduct the project action plan; • Work closely with partners (WWF and Live & Learn) to run the project; • Manage the project budget (preparing quarterly financial report to submit to WWF); • Prepare weekly, monthly plan and report; • Instruct and monitor team members’ works; • Organize communication events of the contest (Opening Ceremony, Awarding Party, Submission Exhibition); • Provide progress and financial report to WWF and Live & Learn.