Experience

Hydro, a PSG brand

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Technical Specialist

  • Nov 2016 - Present

  - Providing technical support for the whole Viet Nam, Cambodia, India, and Thailand market. - Providing product and technical training to the customers - Supporting sales on presenting the very details about the product’s capability and advantage to meet the customer’s expectation to convince them to use it. - Being the thinker and doer who can come up with the solution to prove to the customer that they should choose the specific product even the product has its own disadvantage/limit. - Being the consultant that helps the customer on providing them technical advice for their systems. - Handling customer’s complaint regarding product quality by going to the site to check and investigate the real cause of the problem. - Maintaining the relationship with existing customers to seek for more sales chances Show less



Lotus Greentech

• District 1 HCMC

• Technical Support Engineer

  • Oct 2015 - Oct 2016

  - Working with supplier on technical issues collected from other departments - Getting the product training from supplier on technical aspects then pass the info to the sales men - Supporting sales on technical training - Initiating plans for launching new products - Maintaining the relationship with existing customers to seek for more sales chances - Looking for new customer and approaching, making presentation to introduce products to them - Working with supplier on technical issues collected from other departments - Getting the product training from supplier on technical aspects then pass the info to the sales men - Supporting sales on technical training - Initiating plans for launching new products - Maintaining the relationship with existing customers to seek for more sales chances - Looking for new customer and approaching, making presentation to introduce products to them



AIM

• District 1 HCMC

• Technical Service Engineer

  • Nov 2011 - Oct 2015

  - Performing customer and technical service following the self-making schedule. - Interacting with the customer to deliver them full of support on their concerns. - Responding to and trouble-shooting emergency problems with the given deadline. - Managing the assigned implementations to meet the customers’ satisfaction. - Consulting the customers about what should be done for the better products or services that the customers provide. - Conducting the training for customers. - Supporting sales team on sales activities, and on product demo. - Monitoring and making sure the cleaning processes are being followed as it should be. - Performing the installation for new accounts. Show less