Experience

Ignition Technology

• United Kingdom
• Computer and Network Security
• 1 - 100 Employee

• Account Manager

  • Feb 2023 - Present

• Sales Administrative Assistant

  • Mar 2020 - Feb 2023

  Ignition Technology are a well-established and highly rewarded Information and Technology Services Provider who have been helping to reduce the risk of cyber security breaches throughout the world. Specialising in Cyber Services, Cloud and Software as a Service (SaaS), this innovative IT solutions provider is at the forefront of the IT industry. Sales Administrative Assistant responsibilities include the administration of quotations, handling inbound customer orders, directing inbound sales opportunities, dealing with customers and business information and responsible for CRM data entry and liaising with the finance team.



KTM Online Limited

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Customer Service Executive

  • Apr 2019 - Mar 2020

  • Managing the customer service line and customer support inbox, answering all queries, escalations and complaints • Reaching daily targets of number of calls taken, average talk time and emails answered • Working to a high level of service to meet the standards that reflect the business policies and values, as well as that of their partners EE, Vodafone and Three Mobile. • Undertake all necessary due diligence and screening required with all new customers. • Supporting other teams within the call centre, answering and placing sales on the inbound hotline and processing and connection orders. • Adhering to all company policies that are compliant to current legislation including GDPR and anti-bribery and corruption. • Awareness of how to manage personal data under GDPR legislation



THE WINNING POST BREWERY LTD

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Bar Waitress

  • Dec 2018 - Feb 2019

  • Opening and closure of business responsibilities. • Checking in and out guests for the hotel. • Ensuring bar is clean, stocked and presentable. • Delivery of exceptional customer service. • Opening and closure of business responsibilities. • Checking in and out guests for the hotel. • Ensuring bar is clean, stocked and presentable. • Delivery of exceptional customer service.



Watsons Bay Boutique Hotel

• Australia
• Hospitality
• 1 - 100 Employee

• Head Bartender

  • Oct 2017 - Nov 2018

  • Popular and busy hotspot in Sydney, Australia. • Operating the till and handling cash. • Delivering exceptional customer service from behind the bar in a fast-paced and efficient manner. • Promoted to Master Staff, responsible for training new team members following the vision and process of the company. • Dealing with customer complaints and queries through empathy, persuasion, negotiation and influence. • Popular and busy hotspot in Sydney, Australia. • Operating the till and handling cash. • Delivering exceptional customer service from behind the bar in a fast-paced and efficient manner. • Promoted to Master Staff, responsible for training new team members following the vision and process of the company. • Dealing with customer complaints and queries through empathy, persuasion, negotiation and influence.



ROCK RIDGE FARM

• United States
• Farming
• 1 - 100 Employee

• Banana Packer

  • Apr 2017 - Sep 2017

  • Responsible for ensuring all fruit that left the warehouse was of highest quality. • Reaching individual business target of packing 400, 16kg boxes of fruit per day. • Ensuring always working to best of the ability to help business reach sale and order targets. • One of the hardest and best life experiences I have accomplished to date. • Responsible for ensuring all fruit that left the warehouse was of highest quality. • Reaching individual business target of packing 400, 16kg boxes of fruit per day. • Ensuring always working to best of the ability to help business reach sale and order targets. • One of the hardest and best life experiences I have accomplished to date.



BtL Communication

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Telephone Account Manager

  • Nov 2014 - Sep 2016

  BtL are managed communication architects specialising in voice/data and IT solutions. BtL supply a range of telecom services including Fixed Lines, SIP, Phone Systems, Business Mobiles, Conferencing, Broadband and Cloud Services. BtL’s aim for businesses is to reduce IT Costs, maximise their ROI and consolidate services, whilst experiencing a flexible and managed telecoms experience. My Job Role: - Telephone Account Manager - Managing and maintaining a client base. - Providing the senior team with adminstrative support. What I bring to my clients: - Building strong relationships by delivering great services that achieve results. - Help businesses maxmise there return on investment. - A single point of communication from start to project completion.



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Crew Member

  • Aug 2013 - Nov 2014

  - The delivery of exceptional customer service in a fast pace environment. - Resolved customer complaints and queries. - Great team player. - Worked under pressure maintaining a professional approach to challenging situations. - The delivery of exceptional customer service in a fast pace environment. - Resolved customer complaints and queries. - Great team player. - Worked under pressure maintaining a professional approach to challenging situations.



Afton Chemical

• United States
• Chemical Manufacturing
• 700 & Above Employee

• Work Experience

  • Oct 2014 - Oct 2014

  - Providing administrative support for the financial department (scanning,filling) - Looked for and recorded invoice status in the software SAP (blocked/released/paid invoices). - The coding and input of German vendor invoices and staff expenses. - Other part of my role was reception cover. - Providing administrative support for the financial department (scanning,filling) - Looked for and recorded invoice status in the software SAP (blocked/released/paid invoices). - The coding and input of German vendor invoices and staff expenses. - Other part of my role was reception cover.



The Old School Day Nursery

• Ascot

• Afterschool Club Assistance

  • Sep 2012 - Mar 2013

  - Worked with the children on improving their reading and writing skills. - Provided a friendly and helpful service for the children, also often involved in hands on activities such as cooking and painting. - Responsible for the serving of snacks and meal times. - Worked with the children on improving their reading and writing skills. - Provided a friendly and helpful service for the children, also often involved in hands on activities such as cooking and painting. - Responsible for the serving of snacks and meal times.