Quality Assurance Engineer

• Mar 2023 - Present

QA Implementations Manager

• Nov 2017 - Apr 2021

Consultant

• Jan 2015 - Nov 2017

Liefen Concepts (Austin, TX) Consultant January 2015 to Present With Liefen Concepts, I am fortunate to work with the best people around the country that allows me to utilize my talents to its best ability. ASSEMBLE SYSTEMS Assemble Systems, a SaaS web‐based building information management system that brings transparency, collaboration and speed to construction projects. Design, plan, and deliver projects on time and in budget all through the cloud. • Provided both manual and automated testing to ensure product quality and ease of use • Build and executed test plans both manually and automated with Sikuli • Reported bugs via Trello with screenshots and/or videos • Updated and created additional test cases in TestRail YOURTRAINER.COM YourTrainer is an app that delivers personal training to its clients wherever they are, regardless of their budget. Live in 2016, it now has more than 73,000 training with the app. • Created the testing process along with test plan and cases for the YourTrainer.com app. • Tested the usability of app and made suggestions for improvements as well as report bugs • Responsible for screen details and ensure they are functional and flows consistently from one screen to another ARANEWMARK ARANewmark is the largest full-service investment advisory brokerage firm in the nation that focuses exclusively in multihousing industry • Responsible for designs that meets the corporate brand standards and guidelines that include maps, flyers, offering memorandums, and sales sheets • Work with all their offices nationwide

Marketing & Events Director

• Apr 2013 - Jan 2015

PeopleAdmin Masters Award Recipient (October 2014) • Oversee and maintain the overall marketing budget that includes all events, marketing campaigns and our user conference, PeopleConnect. • Oversee the strategy and execution for multiple events annually nationwide: 30 national/regional/chapter tradeshows, 18 roundtables, as well as our own user conference every year • Initiate and create regional user groups nationwide to ensure that our end user collaborate and share best practices with each other • Works cross-functionally to define and execute on the program goal by creating a program brief and obtaining approval from the executive team. Upon approval from the executive team, responsible for creating the messaging, targeting specific audiences, composition and generation of email campaigns, speaker plan, collaterals, event website and registration, sponsorship, and all aspects of event logistics • Strategically plan all lead generation for event- to ensure the opportunity outcome exceeds the sponsorship investment • Oversee as well as develop all creative needed for all events and for marketing: advertisement, brochures, signage, lead forms, collaterals, datasheets, registration sites, conference sites, websites, power point templates, flyers, surveys • Analyze and track all marketing effectiveness for all events and campaigns and use those metrics to successfully select future marketing events that will generate results • Responsible for selecting and collaborating with partners and sponsors for all PeopleAdmin events • Recipient of the PeopleAdmin Masters Award (October 2014)

Consultant

• Nov 2010 - Apr 2013

Director of Marketing

• Jul 2007 - Nov 2010

• Oversee the daily operation of multiple specialty groups: Austin / San Antonio, National Student Housing Group, Private Client Services, and Manufactured Housing Group • Manage all nationwide properties for all specialty groups • Coordinate all deadlines for specialty group properties from start to finish including proposal, listing, market, due diligence, and press releases • Supervise and delegate projects to Marketing Assistant, Graphic Designer, Administrative Assistant, and Interns • In charge of all aspects of the Marketing Team including creating and drawing maps and aerials, proposals, flyers, offering memorandums, post card mail outs, offer summaries including but not limited to coordination of electronic and hard copy prints from printers • Responsible for designing and updating property website as well as national e-mail blast to targeted investor groups • Decision maker in all office upgrades and technologies: computers, servers, printers, and phones • Liaison between the Buyer, Seller, and Property Representative during the due diligence process to ensure that the process is concluded professionally and successfully • Create press releases and submit to local PR contacts for print • Accountable for training office with any software upgrades and conversions as well as troubleshoot any computer and server issues • Manage all human resource responsibilities including recruiting and interviewing candidates for open positions, sending the offer letter along with the HR forms, and onboarding new employees • Responsible for all office budgets and guidelines

Consultant

• Mar 2004 - Jul 2008

Senior Volume Analyst

• Oct 2000 - Mar 2004

• Monitor the nomination, confirmation, and scheduling processes to support the daily operating requirements under each pipeline tariff• Control the allocation process: ensure all metered volumes are correctly allocated to each customer• Implement daily operating plans• Control and monitor customer imbalances• Review all prior period adjustments and process necessary corrections• Train customers in PASSKEY to ensure full understanding of how PASSKEY functions• Monitor the pipeline after hours and on weekends for the Market Area• Provide flow of information and feedback to managers, team members, gas control, and operations control• Ensure customer satisfaction

Business Resumption Coordinator

• Oct 2000 - Mar 2004

• Coordinated complete rewrite of entire Business Resumption plan for the Market Area• Set up Business Resumption site at the Gas Control to ensure that business will resume as normal if there are any unforeseen interruptions at the Corporate Headquarters• Tested Business Resumption sites quarterly

Customer Functions Coordinator

• Oct 2000 - Mar 2004

• Coordinated national annual Tennessee Gas Pipeline and ANR Pipeline customer function

Order 637 Coordinator for Downstream Applications

• Oct 2000 - Mar 2004

• Ensure that the downstream systems are in compliance with Order 637• Nationwide customer training for changes that were implemented in Order 637

Senior Business Process Analyst

• Oct 1998 - Oct 2000

Transportation Billing System- Production Support• Acted as a liaison between highly technical departments, business units, and commercial groups of the United States' largest coast-to-coast pipeline• Provide very committed production support including data conversion and verification, prompt business solutions, implementation or requested enhancements, and user training• Tested client-server application and data converted from mainframe• Analyzed application interfaces and screens and documented bugs• Designed MS Access, Excel and Impromptu queries to aid users in resolutions to issues and assisted user with training• Support the Accountants during monthly accounting close, with all issues regarding the billing system•Promoted within one year to Senior Analyst position

Y2K Rediness-Project Coordinator

• Oct 1998 - Oct 2000

• Assisted in the development of plan for Y2K project based on the project plans for client server conversion and rewrite projects• Ensure a smooth transition in all downstream systems such as VAS (Volume Allocation System), GSM (Gas Storage Management), CIB (Cash Imbalance System), and TBS (Transportation Billing System) to the year 2000• Supervise a team of seven analysts in resolving day-to day Y2K issues in the downstream systems

String Testing- Project Lead

• Oct 1998 - Oct 2000

• Created daily scenarios for testing the release of PASSKEY 2.0• Create contracts, enter nominations, and ensure that these entered data string through the systems correctly starting with Contracts and ending in Billing• Supervised a team of two analysts

Departmental Safety Coordinator

• Oct 1998 - Oct 2000

• Responsible for a department of 180 persons including directors, managers, employees, and contractors• Conduct monthly safety meetings in compliance with the company’s monthly safety theme• Conduct office safety audits quarterly to ensure employees are in accordance with the safety rules and to see if there are any ergonomic or safety issues that need to be resolved

Financial Advisor

• Nov 1997 - Oct 1998

• Advised students on financial aid eligibility and individual budgets in order to finance school • Worked closely in solving problems with in-house and graduate students • Processed financial packaging, Federal Pell, and Stafford loans • Worked closely with the corporate office in supplying critical daily data to ensure smooth day-to-day operation and obtaining monthly goals • Advised students on financial aid eligibility and individual budgets in order to finance school • Worked closely in solving problems with in-house and graduate students • Processed financial packaging, Federal Pell, and Stafford loans • Worked closely with the corporate office in supplying critical daily data to ensure smooth day-to-day operation and obtaining monthly goals

Assistant Director of Financial Aid

• Jun 1996 - Nov 1997

• Advised students on Financial Aid eligibility • Processed Pell Grants and certified student loans • Processed financial aid transcripts • Acted as a liaison between the school and Pell and loan servers • Promoted within four months to in-house financial work such as interacting with the servers and overseeing the department when the Director is not present • Promoted within seven months to the Assistant Director position • Advised students on Financial Aid eligibility • Processed Pell Grants and certified student loans • Processed financial aid transcripts • Acted as a liaison between the school and Pell and loan servers • Promoted within four months to in-house financial work such as interacting with the servers and overseeing the department when the Director is not present • Promoted within seven months to the Assistant Director position

Assistant to the President

• Nov 1993 - Jun 1996

• Acted as liaison between president and client, e.g. Dryvit Systems, Pearce Space Frame, and Isolatek • Helped draft contractual agreements establishing fiduciary relationships with clients • Reorganized and automated the accounting systems, including identifying $2999 tax write-off overlooked by the accountant • Negotiated pricing, specifications, and shipping for building materials valued at $500,000 • Acted as liaison between president and client, e.g. Dryvit Systems, Pearce Space Frame, and Isolatek • Helped draft contractual agreements establishing fiduciary relationships with clients • Reorganized and automated the accounting systems, including identifying $2999 tax write-off overlooked by the accountant • Negotiated pricing, specifications, and shipping for building materials valued at $500,000