Experience

ALTA banka a.d. Beograd

• Serbia
• Banking
• 1 - 100 Employee

• Independent Associate for Card Bussines Management

  • Mar 2023 - Present



AIK Banka

• Serbia
• Banking
• 400 - 500 Employee

• Expert Associate for Card Business Management

  • Feb 2021 - Mar 2023

  • Posting of successful transactions generated by payment cards• Monitoring authorization and resolving complaints related to transactions made with payment cards• Participate in the development of procedures related to payment cards usage. Participate in testing of new functionality of payment cards due to incoming technical merging with other bank Handling monthly and daily incoming invoices from vendors Settlement advisement controlling and posting Creating of internal accounts Show less

• Contact Center Coordinator

  • Dec 2017 - Feb 2021

  • Responding to calls, chats and e-mails from clients and resolving inquires• Organization of work• Supervision and training staff in the contact center



Alpha Bank

• Greece
• Banking
• 700 & Above Employee

• Cards Department Officer

  • Jun 2003 - Dec 2017

  • Resolving disputes and chargeback’s on credit and debit cards • Communicating with customers regarding all issues on cards usage, resolving any complaints from cardholders • Retained cards monitoring • Preauthorization cancelling • Writing working instructions • Resolving disputes and chargeback’s on credit and debit cards • Communicating with customers regarding all issues on cards usage, resolving any complaints from cardholders • Retained cards monitoring • Preauthorization cancelling • Writing working instructions