Lidia Szczepańska

Damian Medical Center Manager of an international medical facility at Damiana Medical Center
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Contact Information
us****@****om
(386) 825-5501
Location
Warsaw, Mazowieckie, Poland, PL

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Credentials

  • Certificate "Manager's Academy", EA ACADEMY OF BUSINESS
    EY
    Jun, 2017
    - Nov, 2024
  • Certyfikat Business English, Professional Language Academy
    Professional Language Academy
    Dec, 2016
    - Nov, 2024

Experience

  • Centrum Medyczne Damiana
    • Poland
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Damian Medical Center Manager of an international medical facility
      • Apr 2022 - Present

      • Management and organization of the work of a medical entity and the back office for an international patient • Management of external and internal processes of the medical facility • Creating and setting the IMC development strategy, setting business goals for the subordinate structure • Undertaking sales and marketing activities, promoting IMC's image • Taking action to optimize costs • Establishing cooperation with B2B clients, negotiating the terms of contracts • Close cooperation with the following departments: legal, IODO, marketing, accounting • Implementing new tools, writing requirements and testing Show less

  • BPO International
    • Poland
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Customer Service Manager
      • Jan 2020 - Mar 2022

      • Building and leading an international team in 14 markets • Team management in English and Polish in a stationary and remote system • Coordination of telephone and automatic Consumer Service • Optimizing processes and improving the efficiency of operations • Managing and coordinating the creation of a new quality card • Development and implementation of reporting in cooperation with the analyst • Designing and implementing a customer satisfaction survey • Creation of an onboarding process for associates • Managing and implementation of a bonus system Show less

  • 4Life Direct Polska
    • Poland
    • Insurance
    • 1 - 100 Employee
    • Customer Service and Customer Care Manager
      • Feb 2018 - Dec 2018

      • Creation and implementing sales and operational plans• Current cooperation with other areas in the company (mainly: sales, operations, finances)• Control of efficiency and quality of work, work time settlement, calculation of the bonus amount• Creating compilations, reports and analysis for internal needs• Building, motivating and development the team

    • Customer Service Manager
      • Jan 2015 - Dec 2018

      • Managing and coordinating customer service department (including recruitment, setting goals KPI, preparing evaluation for the co-workers)• Optimizing process within the customer service department• Coordination of communication channels: telephone, e-mail, letter, SMS and chat• Taking care of high satisfaction and quality of customer service• Building and motivating the team• Reporting results of the department. Successfully increasing team efficiency. Creating and implementing procedures for Customer Service Office• Implementing and executing projects, setting priorities, focusing on the company's goals Show less

    • Customer Service and IT Helpdesk Manager
      • Sep 2017 - Jan 2018

      • Maintaining system stability including cooperation with service providers• Supervising team SLA’s• Systematisation of the Helpdesk ticket system• Implementing IT projects. From the idea phase through implementation to closure

    • Customer Service Senior Specialist
      • Jun 2013 - Dec 2014

      • Telephone customer service, inbound and outbound calls• Identifying customers needs. Entering data into the systems includingchanges of the current insurance plan• Preparing letters to current and potential customers, eg commercial offers, complaints replies• Introduction of new employees

    • Sales agent
      • Dec 2012 - Jun 2013

      • Establishing contact and providing the best offer• Managing documents: preparing a life insurance contract for the customer

  • Betako sp. z. o. o
    • Junior bookmaker specialist
      • Aug 2010 - Feb 2011

      • Preparation of offers for sports, horse and dog races and others• Entering results from sports events into the system• Verification of accepted correctness

    • Customer Service
      • Mar 2006 - Jul 2010

      • Responsible for checking, calculating and accepting stakes on bets, correctly paying out winnings due• Hiring and introducing new employees • Responsibility of the workflow of the point

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