Specjalista ds. Raportowania i Obowiązków Informacyjnych

• Apr 2022 - Present

Specjalista ds. Analiz Biznesowych

• Jan 2022 - Apr 2022

Specjalista ds. zarządzania informacją

• Jun 2017 - Dec 2021

Working for In-License Department: preparation of project reports, agreement signing reports, audit reports, monthly and quaterly reports, making presentations, summaries, product reports from internal/external databases, supporting project managers, cooperation with internal clients.

IT Quality Assurance Manager

• May 2015 - Apr 2017

Formal control of planned change management implementations to production; Verifying test documentation and test sign offs; Risk analysis of planned changes in order to ensure that they enter production with minimum disruption to the services; Establishing risk mitigation for changes with administrators, developers and internal business representatives; Preparing validation plan for changes planned to production; Supervising validation plan implementation; Planning and coordinating business validations for group of projects and CRs entering production (Release). Show less

Service Level Manager (SLM)

• Aug 2013 - May 2015

Capturing requirements from the customer viewpoint for new services or major service modifications; Documenting and submitting service requirements to an initial evaluation, so that alternatives may be sought at an early stage for requirements which are not technically or economically feasible; Negotiating Service Level Agreements (SLA) with internal customers (Risk Department; Finance Department); Identifying new services requirements in accordance with the agreed service level targets; Monitoring and reporting with regards to agreed service levels to the Head of Risk Department and its Directors on monthly basis; Conducting presentations on SLM process to internal customers; Being a SPOC for internal SLA customers in order to inform about ongoing incidents related to their services as well as expedite the solutions of IT related problems (e.g. Access Management Process). Show less

Personal Assistant to the CIO

• Apr 2008 - Aug 2013

Helping the CIO to make the best use of his time by dealing with secretarial and administrative tasks by: Acting as the CIO’s first point of contact with people from both inside and outside the organization; Working closely with IT senior managerial and directorial staff to provide administrative support; Devising and maintaining office systems, including data management and filing; Arranging travel, visas and accommodation; Taking notes or dictation at meetings and providing general assistance during presentations; Screening phone calls, enquiries and requests, and handling them when appropriate; Meeting and greeting visitors at all levels of seniority; Organizing and maintaining diaries and making appointments; Dealing with incoming email, faxes and post, often corresponding on behalf of the manager; Carrying out background research and presenting findings; Producing documents, briefing papers, reports and presentations; Organizing and attending meetings and ensuring the manager is well prepared for meetings; Liaising with clients, suppliers and other staff. Show less

Personal Assistant to the Department Director of Operations

• Jul 2006 - Apr 2008