Admissions

• Mar 2014 - Present

Medical Assistant / Counselor

• Jan 2010 - Jun 2013

Significant experience in providing diversified clinical, administrative, patient relations and counseling services within health care environments. Assisted doctor in patient examinations, performed routine laboratory testing procedures including Hemoglobin, Urinalysis and Pregnancy Testing. Provided patient education and counseling services, assisting patients in gaining insight into medical and personal issues and planning actions reflecting their needs. Recorded, documented and managed clinical records, including patient medical histories and results of various diagnostic procedures. Show less

Branch Manager / Vice President

• Jun 2003 - Jan 2013

Extensive experience in directing and coordinating operations and personnel, applying effective planning, coordination, facilitation and training skills in operations at branch banking institutions with over $100 million in total assets controlled. Strong background in business development to develop client base and enhance business volume and profitability of operations, emphasizing programs to promote the sale of various banking products to a diversified base of business and individuals clients. Accountable for ensuring high client satisfaction, increased sales numbers, and a constantly growing client portfolio. Analyzes branch expenses and implements strategies to reduce overhead. Directs the development, implementation and use of productive sales strategies and techniques, generating additional bank business through any mean or channel provided by Santander Bank. Focuses on increasing products and services, sales, number of clients, its business relation with the bank and always following the established policy and procedures. Formulates and executes a customized team plan to acquire new, retain and grow existing SME and personal relationships, managing the Business & Personal Clients portfolio. Manages, coaches, directs and motivates every branch team member to promote and maximize sales opportunities. Oversees CCG/BCG tool and manages employees sales initiative. On the SME side and along with the BBR, focuses on companies with revenues less than $3.0 Million, performing significant calling activity on existing SME customers, prospects and Centers of Influence, to develop new business and to retain or expand. Participates in branch functions and community activities to promote banks image and growth ensuring that Santander Bank maintains a strong local presence. Takes responsibility for delivering Customer First Service Excellence which meets and exceeds the customers expectations. Show less