Experience

IO Solutions Contact Center

• Canada
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Agent

  • Aug 2023 - Present

  ● Interact with customers by phone; advise and offer solutions adapted to their needs ● Establish a climate of trust with the client in order to promote products, services and client retention ● Provide attentive, courteous and efficient customer service ● Analyze customer needs based on account and billing information ● Interact with customers by phone; advise and offer solutions adapted to their needs ● Establish a climate of trust with the client in order to promote products, services and client retention ● Provide attentive, courteous and efficient customer service ● Analyze customer needs based on account and billing information



Andrew Peller Limited

• Canada
• Beverage Manufacturing
• 400 - 500 Employee

• Sales Representative

  • Jul 2019 - Jan 2022

  Engaged with customers on a daily basis and provided store navigation, excellent wine pairings and answered general inquiries, applied product knowledge. Provided excellent conflict resolution skills by communicating with customers with their issues or complaints and resolved each conflict without the need of upper management. Assisted management team with documentation organization and filing reports when needed. Engaged with customers on a daily basis and provided store navigation, excellent wine pairings and answered general inquiries, applied product knowledge. Provided excellent conflict resolution skills by communicating with customers with their issues or complaints and resolved each conflict without the need of upper management. Assisted management team with documentation organization and filing reports when needed.



Casa Loma

• United States
• Civic and Social Organizations

• Banquet Server

  • Apr 2019 - Jul 2019

  Provided customers with excellent service by serving food, beverages and engaging with customers to ensure they had everything they needed for an excellent dining experience. Managed customer complaints, inquiries and requests by providing active listening skills to customers about any issues or and collaborated with management to resolve issues. Provided information about the dinner course and supported guests with product knowledge to ensure above and beyond service. Provided customers with excellent service by serving food, beverages and engaging with customers to ensure they had everything they needed for an excellent dining experience. Managed customer complaints, inquiries and requests by providing active listening skills to customers about any issues or and collaborated with management to resolve issues. Provided information about the dinner course and supported guests with product knowledge to ensure above and beyond service.



Florentia Restaurant

• United States
• Musicians

• Server

  • Mar 2019 - Apr 2019

  Provided product and service information to customers about all dishes and beverages served. Contributed excellent customer service skills by interacting with customers. Ensured I kept an organized and precise note of all events. Provided attention to detail skills by recording and documenting all allergies of customers. Provided product and service information to customers about all dishes and beverages served. Contributed excellent customer service skills by interacting with customers. Ensured I kept an organized and precise note of all events. Provided attention to detail skills by recording and documenting all allergies of customers.



Grupo del Río

• Spain
• Software Development

• CEO and sales Assistant

  • Aug 2015 - Sep 2018

  Provided excellent customer service skills by identifying clients issues or needs and resolving each issue and ensuring customer satisfaction. Provided product knowledge of different types of jewelry that the store provided. Provided documentation and kept up-to-date files of client information and ensured confidentiality. Scheduled and confirm appointments. Assisted in processing paperwork and administrative tasks and support various departments. Provided excellent customer service skills by identifying clients issues or needs and resolving each issue and ensuring customer satisfaction. Provided product knowledge of different types of jewelry that the store provided. Provided documentation and kept up-to-date files of client information and ensured confidentiality. Scheduled and confirm appointments. Assisted in processing paperwork and administrative tasks and support various departments.