Encargado

• Mar 2019 - Present

Chief of Safety Management Risk for Air Navigation Services

• 2018 - 2020

Management of Safety Management System for the Air NavigationServicePlan and Supervise the Safety Management Risk Division to ensurethe greatest potential for enhancing safety in the Provision of AirNavigation Services.Monitor daily activities in the Investigation Unit related to RiskIdentification, analysis and evaluation.Responsible for the leadership and management of the Division toidentify, evaluate, mitigate, and monitor the organization operationaland strategic risk for air navigation service.

Chief of Air Navigation Services Stations Section

• 2014 - 2018

Management of Air Navigation Services Stations of the DominicanRepublic.Monitor daily activities of Control Tower and Air Traffic ServiceCenter of MDPC, MDST, MDLR, MDPP, MDCY, MDBH, MDAB,MDJB.Supervision of ATC Stations.Manage and Schedule Personnel Duties and Shifts.Development of Project for Air Navigation Improvements

Air Traffic Flow Management/Collaboration Decision (ATFM/CDM) Project Manager at IDAC

• 2013 - 2016

Establish consistent regional ATFM planning and operatingpractices.Encourage a collaborative and harmonized approach to ATFMamongst States and Regions.Foster a systemic approach to ATFM, inclusive of all ATMcommunity members.

Air Navigation Instructor for Air Traffic Control Courses.

• 2013 - 2013

Teach and Train new Air Traffic Controllers of Civil AviationAuthorities of the Dominican Republic, Haiti and Jamaica.Design course program, plan curriculums, deliver lectures, assignand grade homework, and administer exams. Teach and Train new Air Traffic Controllers of Civil AviationAuthorities of the Dominican Republic, Haiti and Jamaica.Design course program, plan curriculums, deliver lectures, assignand grade homework, and administer exams.

IFATCA Technical Operation Committee (TOC) Member

• 2010 - 2011

Member of the Board of Technical Operation Committee who makesstudies in different subjects related to Air Navigation such as:Continuous Descend Operations (CDO).Environment – Study Environment Case.Environment – Study Emission Trading.Aerodrome – Study Runway Status Lights.ATS – Study SID and STAR design.ATS - Study Restrictions in the Enroute Environment.Produce definitions of “fly-by” and “fly-over”.Study the operation of Aircraft Flight Management Systems.Study Hypoxia warning.Review Continuous Descent Operations Manual.Study Air Traffic Flow Management.

Flight Dispatcher

• 2007 - 2009

Responsible for Condor Flight Planning with extended Twin engineoperations over the Atlantic sea (ETOPS)Plotting Flight routesWeight and BalanceRamp Operations and loading instructionsWeather Briefings Responsible for Condor Flight Planning with extended Twin engineoperations over the Atlantic sea (ETOPS)Plotting Flight routesWeight and BalanceRamp Operations and loading instructionsWeather Briefings

Airport Operations Coordinator / Operations Manager

• 2007 - 2008

Responsible for coordination of the overall operation.Resolve customer service and operational problems.Conducts agent observations and associated activities.Administers local training programs.Responsible for scheduling and manpower utilization.Maintains supplies, inventory control logs.Prepares customer correspondence, investigates discrepancies andcompiles statistical data for reports.Assists management in completion of administrative duties.Acts as company representative when assigned.

Passenger Service Supervisor

• 2006 - 2007

Takes whatever action is necessary to ensure customer service anddependability goals are achieved by providing technical expertise,guidance, and overall customer service coordination to assignedworkgroups during daily operation.Communications effectively with all employees and workgroupsincluding contractors. Demonstrates excellence in leadership andcustomer service at all times. Serves as the first point of supervisorycustomer contact, resolves customer issues. Is present for latearrivals and assists agents with customer problems.Serves as Safety and Security Coordinator as well the Off ScheduleOperations (OSO) coordinator. Reporting Passenger Service delays.Ensures quick disposition of emergencies by contacting appropriateauthorities. Assists gate personnel as required; may use radio andhandheld devices. May coordinate cleaning of aircraft with CabinService.Coordinates preboarding /general boarding with Flight Attendant andcommunicates with agents and ramp personnel.Checks; secures (opens/closes) counters Communicates mandatoryovertime requirements and shift manning for breaks and lunches.Preplans the day and provides turnover to next shift.Assists in developing Agents through demonstration and follow-up.Other Duties may be assigned as directed by operational needs.Investigates discrepancies in ticketing, cash detail, baggagemishandlings and provides feedback to Agent.Teaches, trains and guides as technical expert to provide resolutionto customer service, baggage and operational issues.

Passenger Service Agent

• 2005 - 2006

Serves customers in a courteous, efficient, friendly, and professionalmanner.Promotes and sells air travel to the traveling public.Provides assistance with passenger check-in.Interprets government rules and requirements for domestic andinternational travel.Meets and dispatches aircraft within established times.Provides assistance to distressed passengers and customers.Protects company property and revenue.Provides for safe travel.Possesses the physical ability and dexterity to use motor skills toperform various job-related tasks.Uses organizational skills to perform multiple tasks within a limitedtime period. Is self-motivated and requires minimal supervision.Responds and assists during security and emergency situations.Follows internal/external policies and procedures.

Flight Operations Agent.

• 1999 - 2005

To coordinate the operations of flight being assured the quality,trustworthiness and safety, supervising Crew Chief and otherdepartments involve in daily operations.Supervision of ramp personnel handling ramp services including,Cargo loading and offloading and performing aircraft weight andbalance.Coordinate with local departments, Operations System Control(SOC) in Dallas, TX. Civil Aeronautics authorities and airportmanagement (AERODOM). Maintaining communication to assureon time departures of all flights preparing ATC flight plans tooptimize gate assignments. And maintaining weather information

International Security Representative.

• 1997 - 1999

Person in charge of the comparison of suitcases and planning at themakeup area.Security of the airplanes, and control of the passengers with properdocumentation check.In charge of the Positive bag match at the out position in aircrafts.The security agent is trained and involved in all aspects of theinternational security operation including baggage, cargo security,aircraft and passenger security observation. Ability to interface withother AA department and physically search flights from thosecountries designated as “HIGH STRESS” by the United StatesCustom Service. AA is a participant in the U. S. Super CarrierInitiative Agreement.