Lic. Luciana Lugo
Accounts Receivable Manager at MDabroad- Claim this Profile
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Inglés Full professional proficiency
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Portugués Professional working proficiency
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Español Native or bilingual proficiency
Topline Score
Bio
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Experience
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MDabroad
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Hospitals and Health Care
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1 - 100 Employee
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Accounts Receivable Manager
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Feb 2023 - Present
As Accounts Receivable Manager, I coordinate, plan and control the execution of the tasks of the team under my command, providing leadership, establishing appropriate codes and procedures, and above all, ensuring that the Claims Processing cycle runs as planned.
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AR Supervisor
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Feb 2020 - Present
Lead and Assists team members in the determination of the appropriate process, policies and/or procedures to be used in the collections process. Ensures appropriate records are maintained reflecting changes in accounts. Responds to escalated internal and external customer account inquiries. Supervises a group of team members responsible for the collection of past due accountsCoaches and trains team members on credit/collection/invoicing processes and appropriate customer interaction, Works with internal business partners (Sales, Finance, operational departments) and external customers on issue resolution
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Operations Analyst and Office Manager
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Nov 2018 - Feb 2020
• Process and audit cases and billing• Prepare claims reports in excel• Monitor the status of accounts with the client and perform quality control • Respond to client requests
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Store Manager
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Jul 2012 - Jul 2018
Store Manager. (Purchasing, administration, marketing, quality control and HR) Store Manager. (Purchasing, administration, marketing, quality control and HR)
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Sales and Marketing Manager
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Jan 2012 - Jun 2012
Managment Marketing & Sales department. Plan and negotiate corporate rates for travel agencies and companies. Sale social events, lunches, dinners, teas, tastings. Site inspections. In charge of the website, facebook and other social networks of the company. Works with internal business partners (Sales, Finance, operational departments) and external customers. Managment Marketing & Sales department. Plan and negotiate corporate rates for travel agencies and companies. Sale social events, lunches, dinners, teas, tastings. Site inspections. In charge of the website, facebook and other social networks of the company. Works with internal business partners (Sales, Finance, operational departments) and external customers.
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ASSIST CARD
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Leisure, Travel & Tourism
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700 & Above Employee
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Assistance Coordinator
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Jul 2010 - Dec 2011
In charge of taking assistance requests from travellers. Cordinate medical assistance. Provide guidance to travellers all around the world. In charge of taking assistance requests from travellers. Cordinate medical assistance. Provide guidance to travellers all around the world.
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Store Manager
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May 2008 - Jun 2010
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Makro International inc
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United States
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International Affairs
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Call Agent
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Dec 2007 - May 2008
Work VISA J1. Conduct telephone surveys in the areas of health, education, work and others. Random calling system to all USA citizens. Work VISA J1. Conduct telephone surveys in the areas of health, education, work and others. Random calling system to all USA citizens.
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Banquet Sales coordinator
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Oct 2004 - Dec 2007
Assist Sales Executive Managers. Elaborate BEO (Banquet Event Order). Management of the Delphi reservation system. Perform site inspections. Assist Sales Executive Managers. Elaborate BEO (Banquet Event Order). Management of the Delphi reservation system. Perform site inspections.
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Hotel Etoile Recoleta
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Hospitality
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1 - 100 Employee
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Recepcionista
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Jan 2004 - Mar 2004
Receptionist- Front Office. Guest service, registration tasks (check in and check out). Receptionist- Front Office. Guest service, registration tasks (check in and check out).
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Education
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Universidad Nacional de San Martín
Bachelor`s degree in Business Administration, Adminitracion