Marketing Team Member

• Oct 2021 - Present

Project Assistant and Translator

• Feb 2020 - Feb 2020

Translated online content from Spanish to English (and vise versa)Created written content informing clients of available products Translated online content from Spanish to English (and vise versa)Created written content informing clients of available products

Hostel Assistant Manager

• Oct 2019 - Nov 2019

Independently managed check-ins/outs and bookings by learning how to use online booking platformsTrusted to take payments from guests and to be organised in bookkeepingHosted social events and led small groups of guests on tours of local areasWelcomed guests from a variety of different cultures and responsible for creating and maintaining a warm and friendly atmosphere whilst remaining professionalAdvised guests with various queries ad hoc, both in and out of hours Independently managed check-ins/outs and bookings by learning how to use online booking platformsTrusted to take payments from guests and to be organised in bookkeepingHosted social events and led small groups of guests on tours of local areasWelcomed guests from a variety of different cultures and responsible for creating and maintaining a warm and friendly atmosphere whilst remaining professionalAdvised guests with various queries ad hoc, both in and out of hours

Event Staff

• Aug 2019 - Oct 2019

Entertained guests whilst preparing drinks at top London venuesEnsured a clean, organised and well-presented environment and maintaining stock levelsAddressed customer complaints with warmth and efficiency Entertained guests whilst preparing drinks at top London venuesEnsured a clean, organised and well-presented environment and maintaining stock levelsAddressed customer complaints with warmth and efficiency

Holiday Club Leader

• Aug 2017 - Apr 2019

Designed, organised and led engaging educational activities for ~30 childrenCollaborated with three other team members to set up equipment and ensure safetyRegistered arrivals and departures whilst connecting positively with parentsListened to and addressed parents' and children's concerns Designed, organised and led engaging educational activities for ~30 childrenCollaborated with three other team members to set up equipment and ensure safetyRegistered arrivals and departures whilst connecting positively with parentsListened to and addressed parents' and children's concerns

Customer Service Assistant

• Oct 2015 - Jul 2016