Liberty Latina

Assistant Front Office Manager at AC Hotel Melbourne Southbank
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Melbourne Area, AU
Skills

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Credentials

  • Having Difficult Conversations: A Guide for Managers
    LinkedIn
    Apr, 2022
    - Oct, 2024
  • Communication Foundations
    LinkedIn
    Oct, 2020
    - Oct, 2024
  • How to Manage Your Manager
    LinkedIn
    Oct, 2020
    - Oct, 2024
  • Learning to Be Assertive
    LinkedIn
    Oct, 2020
    - Oct, 2024
  • Working with Upset Customers
    LinkedIn
    Oct, 2020
    - Oct, 2024
  • Administrative Professional Foundations
    LinkedIn
    Sep, 2020
    - Oct, 2024
  • Administrative Professional Tips
    LinkedIn
    Sep, 2020
    - Oct, 2024
  • Business Etiquette: Phone, Email, and Text
    LinkedIn
    Sep, 2020
    - Oct, 2024

Experience

  • AC Hotel Melbourne Southbank
    • Australia
    • Hospitality
    • 1 - 100 Employee
    • Assistant Front Office Manager
      • Sep 2022 - Present

    • Duty Manager
      • May 2022 - Sep 2022

  • Element Melbourne Richmond Hotel
    • Duty Manager
      • Apr 2019 - May 2022
  • United Places Botanic Gardens
    • Australia
    • Hospitality
    • 1 - 100 Employee
    • Operations Executive
      • May 2018 - Jan 2019

      United Places offers 12 luxury boutique home-hotel penthouses & suites adjacent to the beautiful Botanical Gardens in South Yarra. This is a venue that demands diamond class guest services for its privileged clientele. Primary Duties: • Leadership role focused on the development and training of all Guest Services and Housekeeping staff. • Management and supervision of all facets of guest service delivery • Vendor contract, relationships, and procurement management United Places offers 12 luxury boutique home-hotel penthouses & suites adjacent to the beautiful Botanical Gardens in South Yarra. This is a venue that demands diamond class guest services for its privileged clientele. Primary Duties: • Leadership role focused on the development and training of all Guest Services and Housekeeping staff. • Management and supervision of all facets of guest service delivery • Vendor contract, relationships, and procurement management

  • Tolarno Hotel - Evolve Hotels Management
    • Front Office Manager
      • Dec 2015 - Jun 2018

      Tolarno is ‘one-of-a-kind’ – a heritage building and former private residence where each room embraces an individual theme. This venue contains 37 guest rooms and 2 conference rooms features prize winning artworks and unique décor. Primary Duties: • Manage and supervise a team of twelve (12) permanent staff in both guest services & the housekeeping teams • Manage group booking and conferences • Daily accounts and bank reconciliation • Administer customer relationships and feedback Show less

  • St. Jerome's - The Hotel
    • Hospitality
    • 1 - 100 Employee
    • GSA / Duty Manager
      • May 2015 - Dec 2015

      Melbourne’s first luxury overnight camping accommodation featuring 20 deluxe canvas bell tents uniquely placed in the heart of the city on the rooftop of the iconic Melbourne Central retail complex, Primary Duties: • Manage guest reservations • Guest Services, Concierge, and Information • Provide leaderships to develop team commitment and collaboration. • Liaise with restaurants, entertainment, guest experience provisioners. Melbourne’s first luxury overnight camping accommodation featuring 20 deluxe canvas bell tents uniquely placed in the heart of the city on the rooftop of the iconic Melbourne Central retail complex, Primary Duties: • Manage guest reservations • Guest Services, Concierge, and Information • Provide leaderships to develop team commitment and collaboration. • Liaise with restaurants, entertainment, guest experience provisioners.

  • Hotel Saville of South Yarra
    • Assistant Hotel Manager
      • Aug 2007 - Sep 2014

      A forty (40) room budget hotel located in close proximity to the entertainment district of Prahran, and the Alfred Hospital. This hotel’s unique hexagon design attracted regular long and short stay patrons, and guest with special needs. Primary Duties: • Responsible for managing day to day operation of the entire hotel • Co-ordination and supervision of all guest service & housekeeping staff • Channel Management – Travel Click and SiteMinder • Staff resourcing, rostering, timecard and payroll • Scheduling & supervising maintenance, renovations and furnishings • Preparation of operational and financial reporting • Responsible for supplier relationships and procurement Show less

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