Experience

InterContinental New York Barclay

• United States
• Hospitality
• 1 - 100 Employee

• Director of Banquets

  • Jan 2020 - Present

• Associate Director of Banquets

  • Aug 2018 - Jan 2020



Lotte New York Palace

• United States
• Hospitality
• 100 - 200 Employee

• Sr. Banquet Manageer

  • Sep 2017 - Aug 2018

  Supporting the Banquet operation and Catering/Events team. Supporting the Banquet operation and Catering/Events team.



Waldorf Astoria New York

• United States
• Leasing Real Estate
• 100 - 200 Employee

• Director of In Room Dining & Mini Bar

  • Mar 2015 - Mar 2017

   Increased Room Service SALT service scores by 7.7 and overall food quality scores by 5.9 YOY  Development of all Room Service & Refreshment Center team members and ensured individual accountability Increased Room Service revenue by $1.5M and profit by $605K YOY  Oversaw all aspects of the budget and forecast for both Room Service and the Refreshment Center Development and negotiation of labor initiatives to merge Room Service union classifications

• Associate Director of Room Service

  • May 2014 - Mar 2015

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• Assistant Director of Room Service

  • May 2012 - May 2014

  Assisted the Director with day to day operations of department Responsible for all training and development of SOPs and brand standards to coincide with the Hotel Vision VIP Specialist: Oversaw all incoming VIPS, celebrities and distinguished dignitaries while in residence  Worked with Labor Management via LMS Watson to maintain labor costs below budget

• F&B Manager

  • Sep 2009 - Apr 2012

  • Inspired union team members through creative management to perform at optimal levels and surpass expectations • Managed daily operations in different areas of the F&B department to include F&B Outlets (Peacock Alley, Sir Harry’s, Oscar’s, In Room Dining), Refreshment Center/Mini-Bar, Stewarding and MBO (Meeting & Banquet Operations)• Maintained Beverage cost by assisting with ordering and maintaining beverage inventory



the Surrey Hotel

• Assistant Director of Housekeeping

  • Jan 2009 - Sep 2009

   Developed and trained staff to assure that all team members lived the Surrey vision  Oversaw the approval of renovated product and maintenance (as this was during the re-opening of the hotel)  Reviewed the Budget for the Housekeeping department along with purchasing and receiving  Developed and trained staff to assure that all team members lived the Surrey vision  Oversaw the approval of renovated product and maintenance (as this was during the re-opening of the hotel)  Reviewed the Budget for the Housekeeping department along with purchasing and receiving



Denihan Hospitality Group

• United States
• Hospitality
• 1 - 100 Employee

• Multi Property Banquet Manager

  • Dec 2005 - Dec 2008

   Led teams of union and non-union associates to achieve company vision and goals through first class service  Oversaw and maintained departmental budget and forecasts through labor/payroll management  Responsible for increasing AOS (associate opinion survey) scores through team building and associate recognition programs  Researched and developed creative presentations for food and meeting rooms to enhance client’s F&B experience  Led teams of union and non-union associates to achieve company vision and goals through first class service  Oversaw and maintained departmental budget and forecasts through labor/payroll management  Responsible for increasing AOS (associate opinion survey) scores through team building and associate recognition programs  Researched and developed creative presentations for food and meeting rooms to enhance client’s F&B experience



The Beekman Tower hotel

• Catering Sales Manager

  • 2000 - 2003

   Developed marketing plans to increase overall revenue and profitability  Searched for new corporate and social business with perspective leads  Exceeded projected yearly sales goals by 15%  Developed marketing plans to increase overall revenue and profitability  Searched for new corporate and social business with perspective leads  Exceeded projected yearly sales goals by 15%