Sales & Events Coordinator

• Sep 2022 - Present

Sales Assistant/Assistant Manager

• Sep 2020 - Sep 2022

1. Dealing with customers face to face & by phone2. Key holder3. Responsible for ordering stock and Maintaining stock levels4. Meeting the monthly/yearly targets5. General Housekeeping6. Admin duties..use of Microsoft programmes including Excel & Outlook. Processing invoices,purchase orders. Keeping the filing systems up to date.7. Marketing Content on Social Media - posts to keep attracting new followers & customers 8. Running the store at times of annual leave or whenever required. 9. Working in a team 10. Providing excellent customer service

Business Development Executive

• May 2017 - Feb 2020

I am responsible for driving new business and growing existing business whilst increasing revenue levels with the primary focus being on the conference and events side of Carlisle Racecourse.My Key Responsibilities are;1. To achieve specific sales and performance targets and set KPI's through raising awareness and developing local and national business partnerships.2. Achieve account growth for both new and existing business targets for Carlisle Racecourses and maximise all opportunities arising from customer base.3. Proactively call prospective new customers to grow level of sales opportunities available and to achieve a target of set calls per week.4. To devise and implement a personal sales activity plan in order to achieve sales targets, as part of the overall Conference and Events Sales and Marketing plan.5. To research and identify new businesses and customers to target and to be aware of local competitor activities and the market trends that could impact on Carlisle's Offering.6. To participate in appropriate networking/sales initiatives and any relevant familiarisation trips to ensure that Carlisle Racecourse is represented.7. Attend exhibitions, trade shows and fairs to promote Carlisle and The Jockey Club Racecourses as a brand.8. Work closely with agents to ensure that Carlisle obtain maximum impact from relationships with agents, attend regular presentations to agents to keep Carlisle fresh in their minds.9. To review current Sales Platforms to help develop a personal account management plan to ensure that Carlisle Racecourse maximises all opportunities from existing clients as well as prospective clients.

Business Development Executive

• May 2017 - Feb 2020

Sales

Customer Service Assistant

• Sep 2016 - May 2017

Daily reports for colleagues Administration tasksMeeting deadlinesEmailsTelephone callsRate requests for customersWorking as part of a teamCreating jobs on MandataFirst point of contact for customers and their queries Liaise with planners to ensure all loads are collected Keep customers up to date with information on loads Daily reports for colleagues Administration tasksMeeting deadlinesEmailsTelephone callsRate requests for customersWorking as part of a teamCreating jobs on MandataFirst point of contact for customers and their queries Liaise with planners to ensure all loads are collected Keep customers up to date with information on loads

Wedding/sales coordinator

• Aug 2014 - Sep 2016

Handling a high volume of customer enquiries (Telephone & Email) whilst providing a high quality of service to eachMeeting clients to discuss potential bookingsBooking events both large and small contributing to the company’s revenue of over £2million yearlyExtensive product knowledge as part of a multi-site encompassing 2 hotels ad 5 different wedding & ceremony venuesLiaise between departments to provide support to front of house teamsFollow up any enquiries to maximise salesOpportunities to upsellSend out accurate contracts and sales documentationAdministration tasksEnsuring final balances are complete in the time schedule givenAccustomed to working in a fast-paced environmentBuilding a strong rapport with clients and suppliers

Receptionist

• Aug 2011 - Aug 2014

Cash HandlingDaily reports, Filing, guest registration cardsUsing booking system RezlynxExcellent customer serviceLooking after guests, first key point of contactTelephone calls and message handling for guests and senior staffEmailsComplaint HandlingDuty ManagementCheck guests in / out of hotel, ensuring invoices are correct and all charges applied accurately from other hotel departments

Sales advisor

• 2009 - 2011

• Identifying opportunities to upsell• Telephone sales• Maximising all sales opportunities• Meeting all sales targets, Daily/weekly/monthly • Providing excellent customer service • Setting up Displays• Personal Shopping• Great rapport with colleagues • Identifying opportunities to upsell• Telephone sales• Maximising all sales opportunities• Meeting all sales targets, Daily/weekly/monthly • Providing excellent customer service • Setting up Displays• Personal Shopping• Great rapport with colleagues

Head Girl / Stable Hand

• 2005 - 2009

• Assisting in the training of racehorses• Riding out• Dealing with any medical issues that the horses may have had• Assuring daily tasks had been completed by the team• Making sure routine appointments are booked in I.E Farrier/Vet• Working as part of a team• Liaising with vets for operation aftercare or general wounds• Dealing with owners face to face and over the phone • Assisting in the training of racehorses• Riding out• Dealing with any medical issues that the horses may have had• Assuring daily tasks had been completed by the team• Making sure routine appointments are booked in I.E Farrier/Vet• Working as part of a team• Liaising with vets for operation aftercare or general wounds• Dealing with owners face to face and over the phone