Experience

Truflo Marine Ltd

• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Account Manager

  • Jun 2022 - Present

• Account Coordinator

  • Jul 2020 - Jun 2022

• Account Lead

  • Jan 2018 - Jul 2020

• Commercial Support Coordinator

  • Aug 2017 - Dec 2017



RLC Engineering Group

• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Administrative Assistant

  • Nov 2016 - Aug 2017

  Main duties include booking travel arrangements for all company employees, including flights, hotels, trains, car parking, car hire and taxis. Recording all travel details and costs on a centralised spreadsheet and ensuring all paperwork is correctly filed, and ensuring employees have all the travel confirmations and information they need prior to travelling. Assisting the finance teams in our Belfast and Altham offices in submitting grant claims to Invest Northern Ireland for Capital and R&D on two main projects. This consists of sourcing relevant invoices to be used in the claims, and inputting the information on the claim form provided by Invest NI. Arranging audits with an outside independent company before submitting claims to Invest NI. Chasing timesheets from employees and keeping track of all hours and paperwork, ready for when R&D claims are submitted. Helping with the inputting of the timesheet and invoice data on the claim form. Liaising with the Invest NI team for regular updates on the progress of previously submitted claims. Supporting the Company Secretary with board meetings, helping to set up and create the meetings on BoardPad and ensuring all documents have been correctly uploaded and published prior to each meeting. Organising the lunches and refreshments for each meeting. Printing and filing a copy of each board pack for the Company Secretary to keep. Also supporting the Company Secretary with the organising and filing of the invoices for the office sub-letting agreement. Carrying out the reconciliation for the monthly credit card statements and processing expenses claims. Other general office duties, including ordering of the stationary, ordering milk, tea, coffee etc. for the office, printing ID badges for new starters as required, covering for the Executive PA in looking after the executive team whilst she is away, any other ad hoc duties required by my colleagues.



HALLMARK DESIGN & SHOPFITTING LTD.

• United Kingdom
• Construction
• 1 - 100 Employee

• Contracts Administrator

  • Feb 2016 - Nov 2016

  Main roles include the set up and maintenance of the contracts administration system for all live contracts. To liaise between all contracts teams (accounts, design, projects and contracts) and third party organisations (shopping centre management and sub-contractors) to ensure timely and effective contract delivery. Liaising with clients and ensuring they are kept up to date with progress and completion of works. Ensuring records of sub-contractors insurances are kept up to date at all times. Organising in-house training for all employees and ensuring training is up to date at all times. Organising accommodation, van hire, tool hire and work schedules for on-site employees. To control purchase ordering and keep track of purchasing costs on each project. Processing employee’s expenses and timesheets, ensuring the costs are being booked to the correct jobs. Keeping track of mileage on the company vehicles and ensuring mileage is booked to the correct jobs. Processing invoices for all brand installations and maintenance works. Controlling the stock levels for office stationary and ordering stock when required. And any other ad hoc administrative duties as required by the managers or my colleagues.



Trane

• Industrial Machinery Manufacturing
• 700 & Above Employee

• Rental Coordinator UK & Eire

  • Feb 2015 - Jan 2016

  • Support group desk functions within Sales organisation and administration • Provide a credible and experienced point of contact for all customers. • Prompt and successful handling and management of all enquiries; • Interpret detailed requests for rental equipment from the customer and pass clear instructions, paperwork, including certification and documentation requirements to operational and administration staff. • Production, Coordination and follow up of rental proposals and contracts; • Interface very closely with all line supervisors and other personnel involved in dispatch and receipt of equipment. • Understand the operational and commercial aspects of all our current contracts, in order to give the highest level of service and commitment in responding to customer inquiries. • Continuously update of information on tasks management systems; • Assist in the management of Trane Rental assets. • Follow up new enquiries and new group leads from clients; • Raising purchase orders to facilitate the contracts. • Checking invoices and delivery notes as required. • Locate and price third party equipment, which may be required to fulfil customer requirements. • Advise customers on damaged equipment and repair costs when known. • Liaise with and support Clients in absence of Sales Managers; • Help colleagues from the UK and EMEA Teams in any other reasonable requests.



ICS Cool Energy

• United Kingdom
• Industrial Machinery Manufacturing
• 100 - 200 Employee

• Midlands Service Desk Co-ordinator

  • May 2012 - Feb 2015

  Main roles include to answer and log customers’ breakdowns on database, ensuring the system is accurate and kept up to date with arrivals, completions and customer information. Prioritise callouts for breakdowns and organising and dispatching engineer’s jobs. Liaise with the customer, advising ETA’s for the engineers and ensuring contracts and SLAs are adhered to. Sending the relevant RAMS to customers. Organise service schedules for PPM’s. Prepare repair quotations/estimates as required. Organise follow up work schedules, ordering parts where required. Organise engineer holiday schedules, ensuring all patches and skill levels remain covered. Send job reports out to customers and calculating relevant costs ready for invoicing. Organising the calibration of engineer’s tools.



Butco Heating Ltd

• United Kingdom
• Utilities
• 1 - 100 Employee

• Service Administrator

  • May 2010 - May 2012

  Main roles include answering the telephone to customers, making them appointments for an engineer to attend and prioritising the calls depending on their requirements, explaining and selling maintenance contracts, and dealing with any other customer enquiries, including helping customers face to face who come into reception. Liaising with the engineer’s every day to check their progress and provide them with order numbers to collect parts and passing them new jobs. Stock taking, ordering stock from suppliers and keeping stock levels and prices up to date on the computer. Receiving deliveries, processing invoices and credit notes, producing several weekly reports for the Managing Director including the number and types of completed jobs, and the findings of Quality Control checks done on new boiler installations. And any other ad hoc administrative duties as required by the managers or my colleagues. I also provide administrative support to the Sales Manager by booking in appointments in his diary for him to quote customers, typing up quotes and putting them together in a pack with suitable brochures and supporting information, keeping the engineer’s diary up to date, liaising with the electrician to ensure he knows when the installations are starting, preparing the installation kits for the engineer’s and ensuring they have all the correct paperwork and parts they need, ordering the boilers and various materials from suppliers and organising the delivery location and date, registering new boilers on the Gas Safe website once installations are complete and sending out the necessary paperwork to customers including invoices, guarantee letters, boiler manuals and customer feedback forms.



Mott MacDonald

• United Kingdom
• Civil Engineering
• 700 & Above Employee

• Office Administrator

  • Sep 2007 - May 2010

  Railways/ Buildings and Infrastructure division Main roles include answering and transferring calls, booking hotels and travel, ordering stationary, archiving, booking couriers, purchase ledger, purchase orders, checking staff expenses, timesheet administrator, booking conference calls, binding documents, filing and helping put bids and projects together. I was also the NCCA co-ordinator and had to book Medicals and Drugs & Alcohol screens and PTS (Personal Track Safety) courses. For the last few months I covered maternity leave as the secretary for the Buildings and Infrastructure Division Director. Administrative duties include, typing letters, minutes and emails, booking conference calls, arranging meetings via email and over the phone with external clients and other employees, ordering business cards, reception cover three days a week, and postal duties.