Resort Operations Marketing

• Jan 2023 - Present

Operations Efficiency Coordinator

• Feb 2022 - Mar 2023

•Understand the departments' competency opportunity that requires modification. •Develop an action plan in conjunction with the department’s leadership team that will yield effective results to resolve such deficiency. Include in the action plan resources required and timeline. •Work with team members and management to be engaged to execute such action plan with measurable benchmarks and P & P’s that keep the resolution intact. •Conduct training with management team that ensures that the action plan in place will be successful. •Manage the process through the project’s full lifecycle by ensuring on-time and on-budget delivery against project goals and objectives; and/or creative briefs by working in tandem with creative and marketing teams as required. •Set clear expectations, ensuring communication, providing guidance to all participating individuals involved within the assigned task/competency. •Ensure that the timeline to achieve such task/goals/objectives are established and accomplished with effectiveness and ongoing resolution. •Provide task updates and reportability of progress and opportunities to GM and subject department head to ensure focus and resolutions are successful or modified accordingly. Keep a log (recap) of meetings highlighting action items which require follow-up. •Ensure that during the process of setting action plan that disruption in guest service levels is minimized while keeping customer experience intact. •Facilitate training and new policies, programs and procedures as required from time to time. For accountability purposes have training sessions signed off on. •Develop a measurable benchmark that ensures the future success of such competency stays intact •Communicate effectively with all departments involved in the task resolution process.

Executive Administrator

• Mar 2020 - Feb 2022

•Facilitate communication between the executive team and various departments•Coordinate on property reputation management efforts•Lead the development, integration, and implementation of several guest-facing technological programs including Mazemap, World NXT “The Grove” app, and Zingle.

Sales and Catering Coordinator

• May 2019 - Feb 2020

Executing excellence with every event-Coordinating banquets, meetings, and conferences in our avante garde meeting spaces-Planning and detailing group stays-Facilitating communication between client and property to ensure the best possible experience

Traveling Hospitality Consultant- Seasonal Contractor

• Sep 2018 - Dec 2018

-Ensured hotels, resorts, and restaurants were in compliance with brand standards -Observed operations to identify areas of opportunity in integrity, service, and sales -Met with clients and made recommendations for improvements and highlighted areas of concern -Published reported findings and database scores for the resort’s management team to review -Ensured hotels, resorts, and restaurants were in compliance with brand standards -Observed operations to identify areas of opportunity in integrity, service, and sales -Met with clients and made recommendations for improvements and highlighted areas of concern -Published reported findings and database scores for the resort’s management team to review

Quality Assurance Coordinator

• May 2018 - Sep 2018

Front Desk Supervisor

• Jun 2016 - May 2018

Orphan's Heart- Sponsorship Intern

• Aug 2015 - Dec 2015

- Interviewing families for international sponsorship program -Spanish to English Translation -Photography -Data Entry - Interviewing families for international sponsorship program -Spanish to English Translation -Photography -Data Entry

Hostess

• Sep 2014 - Aug 2015

- Answering phones -Managing guest flow -Making reservations -Data Entry - Answering phones -Managing guest flow -Making reservations -Data Entry