Experience

Rigby & Peller

• United Kingdom
• Luxury Goods & Jewelry
• 1 - 100 Employee

• Lingerie Stylist

  • Jul 2022 - Present



& Other Stories

• Sweden
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Advisor

  • Mar 2022 - Jul 2022

  • Providing excellent customer service to maximise sales on the sales floor, in the fitting rooms and at the cash desk. • Awareness of the stores goals and sales figures as well as being familiar with applicable procedures and guidelines. • Actively working with garments – ensuring high standards are always maintained. • Knowledge about garments/fabrics and garment care. • Processing customer transactions at the cash desk. • Receiving and processing deliveries. • Helping to prepare season sales and regular seasonal campaign’s. • Following store routines, policies and guidelines to assist in loss prevention and safety in the store. • Working well in the team and actively supporting my colleagues. Show less



WED2B

• United Kingdom
• Retail
• 100 - 200 Employee

• Bridal Consultant

  • Dec 2021 - Mar 2022

  Welcoming all customers with genuine, friendly enthusiasm, communicating clearly and concisely adapting styles to suit customers. Using all systems to manage the customer flow to deliver 5-star customer experience (Sign In's/Customers/Point of sale system). Using iPad tools to research and enthusiastically communicate this information to customers. Responsible for providing exceptional service to multiple customers and their entourage at one time. Proactively addressing customer concerns with confidence. Preparing for customer walk in's by reviewing customers profile, favorites and preparing a fitting room. Building a relationship by welcoming customers to the store, asking questions and listening to understand customer expectations and needs (emotional and practical). Striving to identify the perfect gown/dress in the customer’s first four try-ons. Communicating how alterations play an important role in perfecting the dress for her event in partnership with alterations. Promoting all alterations services and personalization options. Assisting store team in achieving UPT goals/conversion. Maintaining store-standards (clean, organized, promotional readiness) to support a flawless shopping experience. Maintaining high dress code standards per the Dress Code. Responding promptly to all customer questions providing product and service information. Building relationships to meet or exceed customer satisfaction and loyalty. Managing personal performance and hourly sales productivity standards by, asking about shopping experience, selling additional add-ons and promoting services, policies and confirming contact information. Becoming a trusted advisor by completing training in a timely manner and continually building product knowledge and fashion trend expertise. Exceeding sales targets and receiving 5-star customer service reviews. Performing duties and tasks as assigned by store management including: Promotion, merchandising and visual changes. Show less



New Look

• United Kingdom
• Retail
• 700 & Above Employee

• Merchandising Administration Assistant

  • Aug 2021 - Sep 2021

  • Intake Management: Day to day management of intake and relationship with supplier to ensure goods are delivered on time, QC issues are dealt with in a timely manner, slippage is communicated to all interested parties and compliance charges are followed through. • PO maintenance: Responsible for weekly UDA management ensuring all company UDA’s / Dashboards are kept up to date and department profit blocks, MDO and Q coding is correct. • Sizing: is able to use Ratio Pro and complete ratio on orders under guidance of AM, ensuring correct ratio is purchased to optimise sales, also able to make suggestions to Merchandiser • Reporting: responsible for producing daily sales and feedback to team, reviewing sales figures and advising Merchandiser of appropriate actions, including repeat buying/increasing commitment, extending product further down the chain, increasing replenishment to best performing stores, also able to produce ad hoc reports to support Merchandiser and AM. • Distribution: Has responsibility for relationship with Optimiser, ensuring they are updated with delivery changes and manages distribution plan alongside Optimiser to potentialise sales and manage risk, reporting back to Merchandiser and Assistant Merchandiser. Show less



Bravissimo

• United Kingdom
• Retail
• 200 - 300 Employee

• Fitting Consultant

  • Feb 2020 - Aug 2021

  • Fittings & Stockroom: Delivering an emotionally engaging customer experience, using confident selling and affirming statements. Demonstrating expert-level product and fit knowledge to diagnose fit issues and build bra wardrobes on the sales floor and/or fitting room. Provided customers with the perfect bra fit by asking effective questions, taking visual measurements or conducting a fitting using Bravissimo's product range i.e. lingerie, maternity, lounge/night wear, swimwear, strappy tops, jackets and dresses. Picking and delivery/processing stock back to warehouse. Unpacking/organising delivered stock, tagging, and quality checking customer returned items. Regularly replenishing stock and tracking products in the stockroom, warehouse and shop floor. • Tills & Shop Floor: Using our “R3” till system to process sales, refunds, click & collect and home deliveries. Carried out “Picking & Delivery”/“Distribution” orders. Liaising with customers in store and via phone lines, fulfilling enquiries and booking 1to1/TryOn fittings. Created appealing and eye-catching visual merchandise displays that lead customers throughout the entire store i.e. window/mannequin displays, interior displays, floor plans and special promotions. Show less



wilko

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • Apr 2018 - Jan 2020

  • Delivered an exceptional level of service to each customer by listening to concerns/answering questions. • Monitored multiple databases to keep track of all company inventory i.e. PriceBook, Order Collect (GPS) • Responsible for recording damaged/stolen goods and writing up SE2 health and safety forms. • Supported team leader in improving operations and resolving issues to deliver top notch customer service. • Working on till processing: sales, refunds, click & collect and online orders. Accepted cash/card/mobile payments. • Working on the shop floor: Visual Merchandising, stock replenishment, organising and sorting stock. • Liaising with customers via phone lines, arranged taxi/cab bookings and processing online order refunds via Wilko Customer Care. Show less



JANE CARR

• United Kingdom
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Studio Production Assistant

  • Jan 2017 - Feb 2017

  My role involved – • Working in the head office going through daily deliveries doing individual quality checks and tagging all of JANE CARR items. Recording any damages made to garments, fixing minor damages with snips/sewing kit. Reporting this as well as any additional discrepancies to management. • Recording media work, researching current trends/bloggers/stylists/events and celebrity spotting. Uploading digital images to Jane Carr’s Pinterest website on the Mac computers. • Processing daily stock deliveries and checking all items are matched and coded correctly against purchased orders in line with company procedures and standards. • Steamed and ironed garments in preparation for photo shoots. Labelled and packaged all pressed items into designated boxes, then neatly storing them in the stockroom as required by management. • Assisting and recording stock counts when required. • Grouping and organising stock/relevant items together, and then packaging them in boxes for delivery. Always following company standards and procedures when packing and receiving stock transfers. • Preparing and organising visual merchandise for exhibitions and designer one to one meetings. • Assisting in setting up shows, room sets and exhibitions, photo shoots, London Fashion Weekend and other related events. e.g: Working behind the scenes at London Fashion Weekend Festival setting up visual merchandise, planning, organising and liaising with neighbouring designers, managers and event planners in preparation for the event. • Always making sure the studio stays clean and tidy removing any hazards. • Always offering my assistance to management and help to other members of staff in my team. Show less



TOPSHOP TOPMAN

• United Kingdom
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Advisor

  • Apr 2016 - May 2016

  Sales Advisor in the Exchange & Refunds department on the shop floor and stockroom. • Working on phone lines answering customer calls and fulfilling enquires. Answered requests and concerns with friendly and knowledgeable service. Used active listening and relationship building skills to access customer needs, build rapport and connect with viable solutions. • Organising, tagging, and quality control checks on customer returned items. • Working in the Collect & Order department processing electronic and manual Tax Refund transactions. • Being a personal shopper and reserving items for customers in store and on phone lines. Manually recording appointments/collections in diary and on Excel. • Processing orders on tills and home deliveries for customers in store. • Scanning and organising delivered parcels. Processing Click & Collect orders for customers on arrival. • Working with the logistics team organizing, replenishing stock and tracking products in the main stockroom and in concession. Show less



IKEA

• Netherlands
• Retail
• 700 & Above Employee

• Sales Assistant

  • Nov 2015 - Feb 2016

  Sales Assistant in the IKEA Bedrooms Department. My role involved – • Working on the computer using ‘iSell’ to carry out “Picking & Delivery”/“Distribution” sales orders, booking an assembly team, searching other IKEA stores, setting up customers finance etc. Searching and finding products on the system for e.g. checking prices, stock availability, creating personal delivery accounts for the customer, making and printing shopping lists etc. • Having knowledge and understanding on all of IKEA’s products in the Bedroom Department for e.g. Beds - (bed frames, divan beds, daybeds, bunk beds), Mattresses – (mattresses/bed slats), PAX Wardrobes – (wardrobes, chest of drawers/bed side tables, interior fittings) etc. Textiles – (Duvets, bed sheets/covers, pillows, mattress toppers/protectors). If customers needed help or knowledge on any of the products, such as where to find an item in the store, what the measurements were, interior design ideas, recommendations etc. It was my job to fulfil that for the customer. • Making sure the showroom was clean and in order for e.g. cleaning and discarding any rubbish in the department or inside the products, making and re making the beds and mattresses on the shop floor. Reporting any spills or accidents etc. • Making P-Tages/pricing and re pricing products on the shop floor. • Reporting damaged products and health and safety risks. • Using tools to build and construct KEA’s products from scratch for them to be put on display. • Re stocking handouts, buying guides and magazines on the shop floor. • Using a CAD software on a computer to build, customise and construct customers wardrobes from scratch using IKEA’s products. • Staying behind after the store closes, helping other co workers clean up their department by cleaning, re stocking and preparing things for the next day. • Being friendly and polite to customers at all times and willing to help them with any of their enquires. Show less



ASOS.com

• United Kingdom
• Retail Apparel and Fashion
• 700 & Above Employee

• ASOS, Princes Trust Workshop

  • Oct 2015 - Oct 2015

  A successful completion of a 5 day programme. Prince's Trust Get Started with Customer Care in partnership with ASOS. A skills based engagement programme including: • Team working, communication and leadership skills, demonstrating motivation and commitment. • The ASOS customer journey and how to give world class customer care. • Knowledge of all forms of social media and why it is at the heart of their customer service. • Shadowing and working in groups alongside the ASOS head office team i.e. PP-Profit Protection, BA- Business Assist and CE-Customer Experience. • In depth insight into merchandising, data analysis and marketing. Online fashion and the skills required to work within the industry. Show less



IKEA

• Netherlands
• Retail
• 700 & Above Employee

• Across Store Work Experience

  • Jun 2009 - Jun 2009

  The role I did as part of my 5 day work experience involved working across all departments of IKEA from the shop floor to graphic design meetings. For example – • Working in the cafeteria as a floor runner, doing till work and serving customer’s coffee. • Operating the warehouse, keeping a record of certain products and prices. • Making boxes, storing and organizing products whilst placing them on display. • Helping customers with enquires. • Creating and constructing some of IKEA’s showrooms. • Clearing away any clutter in customers walking areas. • Sitting in on business meetings talking about graphic design, financial costs and service performance. I gained so much knowledge during my time there, my confidence improved dramatically as well as my social skills. I learnt several aspects of a business, how to be more responsible and independent and how to complete certain tasks independently. Show less