Experience

International Hotel School

• South Africa
• Higher Education
• 100 - 200 Employee

• Student

  • Jul 2018 - Present



Kleinkaap Boutique Hotel

• South Africa
• Hospitality
• 1 - 100 Employee

• Hospitality Trainee

  • Jan 2021 - Jun 2021

  6 Months Training at Kleinkaap Boutique Hotel:- Room preparedness for check-ins of guest.- Room and bathroom deep cleaning and service.- Make-up (beds, linen, amenities, bathroom, coffee station.)- Room service.- Guest check – in and check – out protocols.- Rooms evacuation plans and assembly point.- Front of House and Reception.- Laundry.- Stocktaking.- Restaurant set – up.- Room’s maintenance checklist.- Restaurant set – up.- Set up buffet station for breakfast and lunches with all utensils and requirements.- Restaurant waiter, service and drinks orders.- Cakes baking.- Cheese making.- Jam making. Show less

• Hospitality Trainee.

  • Jan 2021 - Jun 2021

  6 Months Training at Kleinkaap Boutique Hotel:Housekeeping Department:- Participated in cleaning the guestrooms, bathrooms.- Ensuring rooms are presentable before the guest arrives.- Conducting stocktaking on weekly basis within the storeroom. Monthly stocktaking within the rooms and linen storeroom. Removing damaged linen and replaced with new linen.- Designed a bouquet for the guestroom weekly.- Created reports on what type of maintenance does the guestrooms require.- Preparing the bridal and groom's suites for weddings. Cleaned the suites before the newlyweds and parents arrive back to the suites for the evening.- Placed the welcome letters within the guestrooms before the guest arrives.- Conducting training for newly hired staff.- Preparing rooms for VIP guests and site visits that are listed as an especially important guests.- Reallocating guests to different rooms when required.- Receiving and issuing stock. When stock arrives, the stock was counted and signed off. Show less



PREMIER RENTAL AND LOGISTICS

• South Africa
• 1 - 100 Employee

• Trainee

  • Dec 2019 - Feb 2020

  Trainee at Premier Rental and Logistics that specialized in customer service. Responsibilities consisted of the following: -Resolving customer complaints. -Assisting customer with queries. -Updating customers regarding their complaints. -Answering phones calls and emails. Trainee at Premier Rental and Logistics that specialized in customer service. Responsibilities consisted of the following: -Resolving customer complaints. -Assisting customer with queries. -Updating customers regarding their complaints. -Answering phones calls and emails.



Royal Elephant Hotel & Conference Centre

• South Africa
• Travel Arrangements
• 1 - 100 Employee

• Hospitality Trainee

  • Mar 2019 - Apr 2019

  Banquet department:-Responsible for preparing the banquet rooms for the functions.- Ensured the function room was presentable for the following day's event.- Assisted in restocking and preparing the food and beverage section for the event. - Cleaned the function rooms once event as completed.

• Hospitality Trainee

  • Feb 2019 - Mar 2019

  Bar:- Assisted with stocktaking.- Help in the procedures of preparing cocktails.- Clean and sanitized the unclean glasses used within the bar.

• Hospitality Trainee

  • Feb 2019 - Mar 2019

  Restaurant:- Responsible for preparing the buffet for breakfast by placing cutlery for the dishes.- Responsible for removing the cutlery and linen from tables during the breakfast period.-Taking the napkins from the breakfast service to the housekeeping department to be replaced with new napkins.- Responsible for removing the cutlery, glasses, napkins from the tables once the breakfast period has ended.- Responsible for polishing the glasses, cutlery.- Responsible for ensuring the outside area is presentable to the guest.- Responsible for cleaning the surface of the tables outside.- Responsible for placing the cushions used for the chairs, removing, and placing clean sanitized ashtrays on the tables.- Responsible for retrieving the cushions.-Responsible for received tables. Acted as a waiter.- Assisted the assistant restaurant manager with before the restaurant is closed the night audits.-Vacuumed carpets. Show less



Royal Elephant Hotel & Conference Centre

• South Africa
• Travel Arrangements
• 1 - 100 Employee

• Hospitality Trainee

  • Oct 2018 - Nov 2018

  Main Kitchen: Dessert Department: - Responsible for preparing desserts such as chocolate cake, carrot cake, cheesecakes, chocolate mousse. - Responsible for preparing orders during the dinner and lunch services. - Responsible for preparing fruit platters for breakfast. - Responsible for preparing the pastries used for breakfast. Cold Kitchen. - Responsible for preparing side dishes such as salads for events, buffets. - Responsible for clearing the buffet table once the lunch and breakfast service has ended. Show less