Experience

SOLARA

• Armenia
• Renewables & Environment
• 1 - 100 Employee

• CRM system specialist

  • Aug 2023 - Present

  1. Establishing connections in the CRM system between departments. 2. Automation of business processes. 3. Setting up a CRM system from scratch. 4. Support for employees regarding questions regarding the system. 1. Establishing connections in the CRM system between departments. 2. Automation of business processes. 3. Setting up a CRM system from scratch. 4. Support for employees regarding questions regarding the system.



It Spark LLC

• Ереван, Армения

• B2B/B2G technical support specialist for V-office cloud telephony clients

  • May 2019 - Aug 2023

  B2B/B2G technical support specialist for V-office cloud telephony clients https://www.ucom.am/ru/business/business-solutions/v-office/what-is-v-office/ - financial, contractual, technical services for existing customers (more than 600 B2B/B2G customers of the Armenian segment, such as Coca Cola, Zigzag, Mr. Gyros, Solara, Red Invest, Tesla, Philip Morris, Ameria Bank, Armenia Wine, etc.); - participation in meetings with IT Spark LLC managers and UCOM corporate department managers when attracting new customers, as a representative of the Virtual telephony and call center product; - creation and configuration of personal customer accounts (logic of incoming calls, call routing, assistance in composing IVR text in three languages for the voice menu and communication with partners who voice the text to control the process; setting up IP phones, voice gateways and softphones for PCs, such as: Grandstream, Yealink, Flyingvoice, Polycom, Zoiper, Grandstream Wave, 3CX, Microsip, etc.); - work with accounts receivable; - advising clients on automating business processes (on the implementation of a CRM system and integrations using API with telephony and various programs / services); - testing current and new products of the company, identifying errors, constant communication with the programmer for troubleshooting; - participation in business forums, conferences, exhibitions; - analysis of clients' business processes and consultation on building the architecture of calls, as well as the possibility of expanding the branch and business; -conducting trainings on cloud solutions and CRM systems for employees of UCOM (corporate department) and training clients; -participation in the process of product pricing; making outgoing calls to the existing database in order to develop customers; - solution of conflict situations; - creation and constant updating of information in the form of a presentation on the Virtual PBX for customers and employees of the company. Show less



Comp Service LLC

• Ереван, Армения

• B2B/B2G customer service specialist

  • Jan 2018 - Aug 2019

  -cash desk, sales, work in the salon; -control of the availability of all goods in the warehouse (act of acceptance and delivery of products, -import of goods into 1C); -servicing corporate clients (B2B/B2G). -cash desk, sales, work in the salon; -control of the availability of all goods in the warehouse (act of acceptance and delivery of products, -import of goods into 1C); -servicing corporate clients (B2B/B2G).



Global Beauty LLC

• Ереван, Армения

• Content Manager

  • Sep 2018 - May 2019

  - content management of the globalbeauty.am site from scratch (importing more than 1000 items of goods in 3 languages with the compilation of technical specifications and the addition of photos, videos, descriptions); - Creation and maintenance of social channels; -providing the SEO and SMM section; - site administration. - content management of the globalbeauty.am site from scratch (importing more than 1000 items of goods in 3 languages with the compilation of technical specifications and the addition of photos, videos, descriptions); - Creation and maintenance of social channels; -providing the SEO and SMM section; - site administration.



Mango Telecom

• Russian Federation
• Telecommunications
• 100 - 200 Employee

• Corporate customer service specialist (B2B/B2G)

  • Aug 2016 - Sep 2017

  https://www.mango-office.ru/ - financial, contractual, technical services for existing customers by phone - first line support (B2B/B2G, base of more than 1500 customers in several regions of the Russian Federation: Nizhny Novgorod, Ulyanovsk, Voronezh, Yaroslavl, Saratov); - work with accounts receivable; - creation and configuration of personal customer accounts (logic of incoming calls, call routing, assistance in composing IVR text for the voice menu, setting up IP phones, voice gateways and softphones for PCs, such as: Grandstream, Yelink, Flyingvoice, Polycom, Zoiper, Grandstream Wave, 3CX, Microsip, etc.); - sale of additional services and equipment to the existing client base (Call Center, CRM system, beautiful phone numbers, IP phones, voice gateways, headsets for call centers, etc.); - implementation of a CRM system (including Bitrix24, Amo CRM, Mango CRM - archival product); - implementation of the Call Center and training of clients in the program; - making outgoing calls to the existing database in order to develop clients; - meetings with the first persons of the company, with decision makers, negotiating on services; - solution of conflict situations; -teamwork; - participation in business forums, conferences, exhibitions; - fulfillment of the sales plan (permanent overfulfillment as a result of work by 150-200%). Show less



ER Telecom Holding CJSC

• Нижний Новгород, Нижегородская область, Россия

• Corporate customer service specialist (B2B/ B2G)

  • Sep 2015 - Aug 2016

  https://ertelecom.ru - financial, contractual, technical services for existing clients by phone (B2B, base of more than 800 clients of the city of Nizhny Novgorod; - work with accounts receivable; - Retention and retention of existing customers; - creation and configuration of personal customer accounts (logic of incoming calls, call routing, assistance in composing IVR text for the voice menu, setting up IP phones, voice gateways and softphones for PCs, such as: Grandstream, Yelink, Flyingvoice, Polycom, Zoiper, Grandstream Wave, 3CX, Microsip, etc.); - sale of additional services and services to the existing client base (telephone numbers, IP phones, cameras, voice gateways, broadband Internet, cable and digital television, video surveillance services); - participation in business forums, conferences, exhibitions; - fulfillment of the service sales plan; - meetings with the first persons of the company, with decision makers, negotiating on services; -teamwork; - conflict resolution. Show less



ER Telecom Holding CJSC

• Нижний Новгород, Нижегородская область, Россия

• Recruitment Specialist

  • Apr 2015 - Sep 2015

  -mass selection of sales agents; - selection of employees for leadership positions; - Fulfillment of the recruitment funnel; -participation in exhibitions; -participation in job fairs; - preparation of reports on completed plans; - Conducting presentations of the company's services to candidates during group interviews. -mass selection of sales agents; - selection of employees for leadership positions; - Fulfillment of the recruitment funnel; -participation in exhibitions; -participation in job fairs; - preparation of reports on completed plans; - Conducting presentations of the company's services to candidates during group interviews.



Technosfera LLC

• Нижний Новгород, Нижегородская область, Россия

• Head of Sales and Service Department

  • Mar 2011 - Apr 2015

  - sale of disk products and computer accessories; -training; - quality control of sales and service; - more than 30% increase in sales - sale of disk products and computer accessories; -training; - quality control of sales and service; - more than 30% increase in sales