Liana Stefan
Customer Consultant at Asociația Română pentru Reciclare - RoRec- Claim this Profile
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Bio
Experience
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Asociația Română pentru Reciclare - RoRec
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Customer Consultant
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May 2010 - Present
• Provide support to members (producers of EEE -electric and electronic equipment) of the Association in obtaining the authorization from Romanian National Environmental Protection Agency • Informing the producers about the legislative developments in the field or changes related to the contract and support in their understanding • Informing the producers about the obligations they have towards the environmental authority and support in fulfilling them • Editing of various documents in relation with the producers (contracts, notifications, email, fax, reporting forms) • Management of correspondence with the Romanian National Environmental Protection Agency • Tracking the payment deadlines for customer invoices and sending notifications to those with outdated balance • Support for reporting to RoRec in a secure application: - communication of the reporting procedure to the producers -training and permanent support in the use of the reporting application - the classification of the products (electrical, electronic) that they place on the market by categories according to the legislation in order to have a correct report - for technical problems with the reporting application that are not my competence, I send details to the IT team and I aim to solve them and communicate the solution to the user • Administration of database with the clients of the Association, including in the application of reports • Monitoring and registration of orders in the CRM application (a platform that includes all orders for collecting WEEE from the population and legal entities) and ensuring the support in the use of the application for the collecting partners Show less
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S.C. GAZETA ONLINE SRL
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Bucharest, Romania
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Authorised translator
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Oct 2008 - Jul 2010
Translation of sports news and put them on the site. Translation of sports news and put them on the site.
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S.C. JOUVE INTERNATIONAL
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Bucharest, Romania
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Customer care representative, editor
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Apr 2008 - Mar 2009
Processing of texts to be published in the Official Journal of the European Union, on the https://simap.ted.europa.eu/ro site on European public procurement: Review, corrections of texts, translations, call-center service for English and Italian, translation (Support for authorities / companies submitting documents for publication online Processing of texts to be published in the Official Journal of the European Union, on the https://simap.ted.europa.eu/ro site on European public procurement: Review, corrections of texts, translations, call-center service for English and Italian, translation (Support for authorities / companies submitting documents for publication online
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Romanian Parliament
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Government Relations Services
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1 - 100 Employee
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Secretary - authorised translator
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Apr 2007 - Apr 2008
Translation of documents, laws, governmental decrees, usual activities made by a secretary (answer the phone, give information, send e-mails, redaction of letters, documents) Translation of documents, laws, governmental decrees, usual activities made by a secretary (answer the phone, give information, send e-mails, redaction of letters, documents)
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Education
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Universitatea Creștină „Dimitrie Cantemir” din București
Diploma Masterat, Facultatea de Administrarea Afacerilor Internationale-Masterat - Integrare şi afaceri europene -
Universitatea Creștină „Dimitrie Cantemir” din București
Diploma de licenta, Facultatea de Limbi si Literaturi Straine - Specializarea Engleza-Italiana -
Liceul Teoretic "Alexandru Ioan Cuza" Alexandria
Diploma Bacalaureat, Filologie