Experience

Smarketa

• United Kingdom
• Marketing Services
• 1 - 100 Employee

• Online Sales Specialist

  • Dec 2019 - Present

  • Generate new sales leads and gain market position both B2B and B2C• Identify and develop new business by prospecting, networking, using freelancing platforms• Generate leads and grow existing relationships, maintaining an accurate, detailed client book, and developing an active, repeat customer base• Prospect for new clients using a CRM and other lead generation sites, follow-up on inbound leads and sales inquiries.• Understand a prospect’s business needs and develop a tailored digital marketing proposal.• Handling digital marketing consultation calls with leads and clients• In case of client requirements, audit and analyze their website for the consultation calls for the services we provide.• Closing the deals online, through email, or through call.• handling processing calls with clients throughout their client journey with us.• Always being updated with the latest sales and digital marketing techniques• Work with the Account Executive team to design industry-specific outbound efforts• Build a strategic plan for your client that focuses on customer understanding, relationship building, and driving revenue.• Utilize Hubspot CRM tool to ensure standard processes during all sales stages• Conduct month-end and year-end close processes



ForexTime (FXTM)

• Afghanistan
• Financial Services
• 1 - 100 Employee

• Customer Support Representative

  • Mar 2019 - Dec 2019

  -Assist clients worldwide through a live support-Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments-Demonstrate impeccable telephone etiquette and management-Handle back office queries-Support clients with technical and troubleshooting issues-Report to the management-Deal with complaints of a varying nature promptly and effectively;-Provide support and troubleshooting on MetaTrader platforms;-Liaise with all departments to resolve issues;-Liaise with the Compliance Officer regarding complaints and approval of accounts;-Provide all relevant information to clients regarding documents and materials for becoming a client.and etc



AMarkets Ltd.

• Saint Vincent and the Grenadines
• Financial Services
• 1 - 100 Employee

• Customer Service Quality Assurance and Account Manager

  • Dec 2017 - Jun 2018

  Customer Service Quality Assurance Specialist:•Maintain and develop internal support and call center quality standards;•Review a subset of support agents’ conversations (calls, emails, chat, etc) on Klaus;•Assess support interactions based on internal standards;•Accompany evaluations with meaningful and constructive feedback;•Discuss and explain feedback with agents in regular meetings;•Analyze all customer service metrics (e.g. CSAT, FRT, IQS) and how the support team’s performance affects those KPIs;•Create strategies to improve support KPIs;•Help agents improve their performance with specific instructions and constant support;•Map the need for training and onboarding programs and initiate these projects;•Monitor customer service performance on the agent and team level;•Create reports that reflect support performance;•Report support team’s performance to higher-ups;•Participate in calibration sessions to maintain consistency in internal evaluations;•Contribute to the team culture in a positive manner.Account Management:• Assist clients worldwide through a live support;• Answer e-mails, • Assist with the opening of client accounts, amend existing accounts, • Maintain client records and liaise with appropriate departments; • Demonstrate impeccable telephone etiquette and management; • Handle back office queries; • Support clients with technical and troubleshooting issues; • Report to the management; • Deal with complaints of a varying nature promptly; • Provide support and troubleshooting on MetaTrader platforms; • Liaise with all departments to resolve issues; • Liaise with the Compliance Officer regarding complaints and approval of accounts; • Provide all relevant information to clients regarding documents and materials for becoming a client.



GameVision

• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Project Manager and Quality Assurance Specialist

  • Oct 2016 - Sep 2017

  • Research about the competitors• Research about the project (bring up knowledge)• Research for the best providers• Define and specify product features,requirements and starting plan• Define and deliver roadmaps and marketing plan • Regular meetings with CEO along with the relevant reports• Follow up on the process of development and integrations• Writing detailed reports (Daily, weekly, Monthly)• Arrange presentations for the project• Cooperation with design team for UI/UX and surface to be ‘best in class’ through customer experience optimisation and multivariate testing frameworks.• Work closely with all departments including technical team for • The product functionality and value • Aligned with all the departments for the relevant connection of the projects.• Product lifecycle management meetings with the head directors and relevant departments • Final project steps "QA, Meetings and etc."• Meeting deadlines• Keep track of all the tasks and closely work with the team members



DoubleTree by Hilton

• Hospitality
• 100 - 200 Employee

• Front Desk Receptionist

  • Mar 2015 - Aug 2015

  worked as frond desk Receptionist. worked as frond desk Receptionist.



SANGA TRADE CO

• Brazil
• Retail

• Sales And Marketing Specialist

  • Oct 2013 - Aug 2014

  Sales & Marketing Manager at Sanga Trade Importing company for sanitary and F&B products as well as Supervisor in their Italian café named Vergnano. Sales & Marketing Manager at Sanga Trade Importing company for sanitary and F&B products as well as Supervisor in their Italian café named Vergnano.



BUSINESS WHITE PAGES

• South Africa

• Call Center Specialist

  • Oct 2012 - Apr 2013

  • Telecommunication with American clients to renew and register new businesses in the directory. • Manage the database of the potential clients to compile and send to accounts for financial transaction. • Quality management for call center agents • Telecommunication with American clients to renew and register new businesses in the directory. • Manage the database of the potential clients to compile and send to accounts for financial transaction. • Quality management for call center agents



Bamdad Barin Co.

• Iran
• Wholesale Import and Export
• 1 - 100 Employee

• Sales and markering

  • Sep 2008 - Oct 2011

  Bamdad Barin importing company is a leading importer of cosmetic and hygienic raw materials for over 90% of Iranian factories.• Communication with the European companies. • Coordinate and organize meetings with the head management of Iranian factories. • Meeting summary and detail reports (Daily, weekly, monthly and annual) • Executive assistant responsibilities • Work as a marketing manager and sales assistant. • Worked with one of the best and fashionable products (Arcancil – France/ Fiabila – France ) • Design logos for our customers with Photoshop and AI programs