Experience

OCAPICA

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Community Resources Coordinator

  • Dec 2022 - Present

  ▪ Support all sites by keeping up-to-date archives of appropriate community resources with special attention to housing and employmentresources.▪ Participate in outreach and networking events within the community.▪ Appropriately and thoroughly document all services rendered and contact had with participants in the form of billable and non-billable progressnotes in compliance with state, county, and Medi-Cal standards.▪ Meet monthly minimum requirement of 85 Direct Service Hours, Medi-Cal hours (if appropriate), and other Face-to-Face encounterrequirements.▪ Coordinate with the treatment teams to assess the needs of participants and linking them to appropriate private/public community resources.▪ Maintaining an up-to-date understanding of the available state and federally funded programs (i.e. social security, MediCal, CalWorks, etc.)▪ Maintain timely and accurate documentation of service contacts in accordance with agency, county and state guidelines and standards.▪ Participate in staff meetings, trainings, case conferences, peer review meetings, and supervision sessions.▪ May perform basic statistical research and writing projects involving data collection, summarization, analysis and design.▪ May coordinate development of mental health services data and information.▪ May perform any other functions as needed by management and agency. Show less

• Case Manager

  • Mar 2022 - Present

  -Provide case management and rehabilitation services for youth participants and their family members.-Facilitate and implement Care and Action Plans of youth partners and family members.-Maintain a caseload of about 10-15 participants and support family members.-Meet the monthly minimum requirement of 85 Direct Service Hours, Medi-Cal hours and other Face-to-Face encounter requirements.-Appropriately and thoroughly document all services rendered and contact had with participants in the form of billable and non-billable progressnotes in compliance with state, county, and Medi-Cal standards.-Provide crisis interventions as needed for youth participants and their family members.-Coordinate care for participants in collaboration with other staff members and other county agencies as part of a multidisciplinary team member.-Participate in staff meetings, trainings, case conferences, peer review meetings, and supervision sessions.- May perform basic statistical research and writing projects involving data collection, summarization, analysis and design.-May coordinate development of mental health services data and information-May perform any other functions as needed by management and agency. Show less



Village Montessori School of Irvine Inc

• United States

• Co Teacher

  • Aug 2021 - Feb 2022

  •Responsible for record-keeping, assisting with lessons, and daily activities •Maintain classroom supervision while following the class schedule •Provide extra assistance to teachers through modeling, class meetings, and direct instruction •Assist with meal and snack preparation as well as modeling table manners •Playground supervision including interactive organized games •Maintain a clean, orderly classroom and center •Responsible for record-keeping, assisting with lessons, and daily activities •Maintain classroom supervision while following the class schedule •Provide extra assistance to teachers through modeling, class meetings, and direct instruction •Assist with meal and snack preparation as well as modeling table manners •Playground supervision including interactive organized games •Maintain a clean, orderly classroom and center



Boys & Girls Club

• Non-profit Organizations
• 700 & Above Employee

• Youth Development Professional

  • Nov 2019 - Jun 2021

  •Supervised students in program area, while assisting with and maintaining club program goals and settings that insure the health and safety of members.•Organized and implemented a range of program services and activities for enrolled students that promote physical fitness, math, science, English, and arts through a fun approach. •Developed and maintained good relationships with the parents, staff, and teachers to gain guidance on better enhancing the students’ experience in the program Show less

• Bilingual Caseworker

  • Oct 2020 - Dec 2020

  •Contributed to the on-going efforts of maintaining scheduling efficiency by calling and scheduling clients for intakes and appointments according to programs procedures and completing follow up phone calls for reminders and missed appointments.•Ensured proper documentations of all services rendered during phone contact, completed services, referrals through database and case notes. •Provided translation services for Vietnamese speaking clients and families.



Higher Ground Youth & Family Services

• United States
• Individual and Family Services
• 1 - 100 Employee

• After-School Intern

  • Aug 2019 - Dec 2019

  •Led students, age group eleven to twelve, in their after-school activities making sure to promote active participation. •Developed professional relationships with students as a mentor. •Provided students with homework assistance. •Led students, age group eleven to twelve, in their after-school activities making sure to promote active participation. •Developed professional relationships with students as a mentor. •Provided students with homework assistance.



Bulgogi House Korean BBQ

• Waitress

  • Jan 2017 - Nov 2019

  • Optimize customer satisfaction and maximize table turnover while working at a fast-paced environment• Utilize multiple Point of Sale (POS) software to record daily sales• Prepare restaurant for opening and closing shifts while ensuring adherence to state health regulations and procedures• Interact with customers throughout their dining experience to ensure food and customer satisfaction

• Hostess

  • Jun 2016 - Jan 2017

  • Greeted and escorted customers to their seats while maintaining efficient table rotation for maximum utilization and minimum wait time• Scheduled and organized reservations by communicating with servers about special requests made by guests• Listened attentively to requests and complaints while mindfully reporting major complaints to managers• Trained new hostesses with responsibilities and personal ingenious techniques while providing constructive feedback



SKYLINE NAILS & SPA

• Arlington, Texas

• Receptionist

  • Mar 2016 - May 2016

  • Welcomed clients into establishment and ensured a pleasant wait time • Managed efficient client rotations and scheduling while considering service timing, walk-in’s, and reservations • Responsible for employee’s clock-in and clock-out schedule • In charge of establishment’s public relations accounts, including Instagram giveaways and Facebook advertisements • Welcomed clients into establishment and ensured a pleasant wait time • Managed efficient client rotations and scheduling while considering service timing, walk-in’s, and reservations • Responsible for employee’s clock-in and clock-out schedule • In charge of establishment’s public relations accounts, including Instagram giveaways and Facebook advertisements



ZIZI PEDISPA & NAILS

• Dallas/Fort Worth Area

• Receptionist

  • Feb 2016 - May 2016

  • Handled customer complaints • Provided exceptional customer service by serving clients from the drinks menu during their wait • Managed cash registers of about $600 and inputted tips daily • Managed efficient client rotations and scheduling while considering service timing, walk-in’s, and reservations • Handled customer complaints • Provided exceptional customer service by serving clients from the drinks menu during their wait • Managed cash registers of about $600 and inputted tips daily • Managed efficient client rotations and scheduling while considering service timing, walk-in’s, and reservations