Security Manager

• Apr 2019 - Present

• Creation and implementation of the security strategy within a 300,000 sq. foot shopping centre comprising of both internal and externally facing retail units • Liaising frequently and building relationships with key stakeholders including the Met Police, TFL and the local BID. Distributing any information or analysis back to the relevant parties • Ensuring a fantastic customer experience through high levels of service and ensuring a safe environment, for both the tenants and customers visiting the centre • Recruitment, development and progression of a team of officers and controllers across the mall, car park and control room • Review and storage of CCTV footage where necessary • Working closely alongside the client site team, including the Centre Director and Operations Manager, delegating workload to the Security team and managing projects to ensure client satisfaction • Working in partnership with the other suppliers including cleaning and maintenance teams, as well as external contractors • Reporting, resolving, or escalating all client or customer complaints and queries as appropriate • Reviewing and tailoring procedures continuously • Logging relevant information on RiskWise and reviewing H&S issues with the client regularly • Working as part of the Centre Management DM rota and taking full accountability for the Centre on these days Show less

Assistant Security Manager

• Apr 2015 - Apr 2019

• Assisting the site Account Manager with all day to day tasks within a 600,000 sq. foot shopping centre with over 80 units. • Ensuring fantastic customer service is delivered from the G4S team to the client, tenants, and customers within the centre. • Overseeing security and operations across the mall, 3 secure car parks and the control room • Delivering evacuation procedure training to all G4S employees and Bentall Centre tenants • Ensuring client satisfaction through regular meetings and effective communication with Centre Management • Organising staff rota for all G4S employees across car parks, mall security and control room • Assisting the Account Manager in preparation for every KPI Audit, increasing compliance from 52% to 90% over 18 months. • Liaising frequently with local Met Police to better my knowledge of crime trends, known offenders and target areas within the town • Building and maintaining strong relationships with local stakeholders, including the Kingston BID. • Assisting the Account Manager in all daily duties, raising any concerns and implementing new procedures to address any issues. • Delivering First Aid on site • Filling Duty Manager shifts at the Client's request, during which I am responsible for the running of all aspects of the centre. Show less

Security Supervisor

• Jun 2013 - Apr 2015

• Responsible for the day to day running of the Security team, reporting directly into a Security Manager who was not based on site• Liaising daily and working closely with the control room operators• Reporting to the M&S Management team and advising them of high risk areas and categories. Implementing procedures to reduce stock loss based on this analysis• Ensuring punctuality and good presentation from all team members• Delivering training to team members• Staff rotas & authorising annual leave Show less

Security Guard

• Apr 2012 - Jun 2013

Security Guard

• May 2010 - Apr 2012