Experience

Firemark Collective
• Australia
• Insurance
• 1 - 100 Employee
• Head of Product (ANZ)

  • Oct 2021 - Present


Standard Chartered Bank

• Singapore
• Financial Services
• 100 - 200 Employee

• Head of eXellerator Lab, Member SC Ventures

  • Nov 2017 - Nov 2019

  SC Ventures is a business unit in Standard Chartered created to promote innovation, invest in disruptive financial technology and explore alternative business models. Focused on “Rewiring the DNA in banking”, we leverage on human-centric design, lean start-up approach and fintech enablement, while nurturing an intrapreneurial culture by empowering people to take initiative. We deliver forward-thinking innovations through an open platform and a network of people and partnerships. Our team consists of a global team of banking, investment, technology and human-centred design specialists. I lead the eXellerator in Hong Kong, our innovation lab focussed on building new customer centric solutions and enabling intrapreneurs in the bank. Show less



FinTech Association of Hong Kong

• Hong Kong
• Financial Services
• 1 - 100 Employee

• Co-Chair Innovation & Design Committee

  • Jun 2017 - Nov 2019

  The FinTech Association of Hong Kong (FTAHK) is an independent, not-for-profit, membership based association representing Hong Kong’s local and global FinTech community. I'm a chair of the Innovation & Design committee. Helping bring new innovation practices and human centred design to the Fintech industry in Hong Kong. The FinTech Association of Hong Kong (FTAHK) is an independent, not-for-profit, membership based association representing Hong Kong’s local and global FinTech community. I'm a chair of the Innovation & Design committee. Helping bring new innovation practices and human centred design to the Fintech industry in Hong Kong.



Commonwealth Bank

• Australia
• Financial Services
• 700 & Above Employee

• Head of Innovation Lab

  • Mar 2016 - Nov 2017

  The Innovation Lab is a living space where staff and customers collaborate to rapidly explore ideas, test concepts, and together turn today's imagination into tomorrow's ground breaking innovation. The HK Lab is a state-of-the-art facility located in the heart of Hong Kong’s CBD at the bank’s offices in One Exchange Square. The Lab acts as an idea incubator and accelerator focused on developing cutting-edge products, services and solutions in collaboration with customers, partners, start-ups and industry experts. The Lab also aims to facilitate conversations with members of the FinTech community in Asia including regulators, clients, start-ups and universities around key themes such as blockchain, robotics, and internet of things. Show less



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• General Manager Service Product Innovation

  • Jul 2015 - Feb 2016

  Accountable for the design and delivery of new and innovative service products in Telstra International and New Business, including: ● Design and implementation of Telstra's first gift card solution ● Conception and Design of new service businesses ● Design and delivery of product enhancements.

• General Manager National Service Operations, Service Design and Capability

  • Aug 2013 - Jul 2015

  National accountability for the design, implementation and delivery of the service experience, service operations and employee capability within Telstra's retail network. ● Build and grow $150m Value Add Service product portfolio. ● Service experience design for new flagship retail store and several other service initiatives. ● Design and deliver several capability (induction and ongoing development) programs.

• Product Manager - Premium Services

  • Jun 2011 - Aug 2013

  Full product management of a portfolio of repeatable premium service products. An intrapreneurial role building a startup within a large organisation.I initiated, built, launched and grew a portfolio of repeatable service products, managing multi-channel sales execution and fulfillment in the field and via contact centre.



Gizmo

• United Kingdom
• Consumer Services

• Manager of Operations

  • Sep 2010 - Jun 2011

  Senior role in a developed IT services startup, managing contact centre (sales and service), field technicians and retail technicians nationally. Senior role in a developed IT services startup, managing contact centre (sales and service), field technicians and retail technicians nationally.

• Head of Business Development

  • Nov 2006 - Jun 2010

  A national BD role covering both new business development and existing account management for a range of blue chip telco, vendor, retailer, NGO and service provider partners. ● BRW Fast Starters list (2009 – 49th, 2010 – 19th) A national BD role covering both new business development and existing account management for a range of blue chip telco, vendor, retailer, NGO and service provider partners. ● BRW Fast Starters list (2009 – 49th, 2010 – 19th)



Department of Defence

• India
• 1 - 100 Employee

• Assistant Director, Workforce Planning

  • Apr 2005 - Nov 2006

  Management and analysis of Defence’s $6bn+ workforce budget. Management and analysis of Defence’s $6bn+ workforce budget.