Experience

Core Team One Ltd - In control of your IT
• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee
• Technical Specialist

  • Aug 2021 - Present

UKustom
• United Kingdom
• Appliances, Electrical, and Electronics Manufacturing
• Director

  • Jun 2020 - Present


Ancar B Technologies Limited

• 2nd Line Service Desk Analyst

  • Jul 2012 - Jun 2020

  Maintaining high levels of customer support to small to medium-sized businesses inside and outside the UK. Starting as a 1st line Helpdesk technician in 2012 i have worked up to being a member of the second line team, my main responsibilities include: • Dealing with Escalated IT issues. • Responsible for managing backups • Diagnosing and resolving complex technical issues • Undertaking small- to medium-sized IT projects • Providing desktop and server support • Supporting and maintaining MS Server/Desktops and MS Exchange • Installing authorized software to laptops and desktops • Ensuring security and upgrades are applied to desktops, laptops and servers and kept up to date



Direct Visual Ltd

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Telecommunications Engineer

  • Jan 2011 - Jul 2011

  Worked as a Video Conferencing Engineer supporting video conference equipment remotely. This included a lot of hands-on work going out to customer sites and installing video conference solutions and repairing broken hardware. Worked as a Video Conferencing Engineer supporting video conference equipment remotely. This included a lot of hands-on work going out to customer sites and installing video conference solutions and repairing broken hardware.



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Service Desk Analyst

  • Jan 2010 - Nov 2010

  Providing Internal IT support to Lloyds employees working in branches throughout the UK. Providing Internal IT support to Lloyds employees working in branches throughout the UK.