Experience

CRH Medical Corporation

• Canada
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Account Manager

  • Aug 2018 - Present

  - Manage inbound customer inquiries via phone & email,- Research and identify new prospective clients to call on,- Run calls with decision makers and educate them on the benefits of the O’Regan System (bothmonetary and patient perspective)- Book training sessions for CRH Medical training team to go and educate and train staff to becomecertified to do the procedure- Work with customers to set up a ‘marketing strategy’ using internal documents and resources forthem to provide current and new customers with information on the procedure- Assist with ordering devices for them to have on hand when administering the procedure- Act as the main point of contact for that customer and build a longstanding relationship to ensureretention and growth within account- Face to face client meetings: Visit clients in person/in the field on a quarterly basis to get face to face timeand retain relationships- Send out targeted marketing campaign emails to increase visibility and traction with new and existing customers



Hospitality Designs

• Project Manager

  • Dec 2017 - Aug 2018

  Oversee full scale hotel renovations and new builds. Working with new and existing clients providing them with proposals for casegoods, furniture, and design.• Build new business opportunities through combination of cold and warm leads • Qualify and assess customer needs to build proposals• Acquire pricing and specifications within organization and multiple third-party suppliers• Collaborate between departments to ensure all facets of client's needs are met in a timely and accurate manner• Maintain client relations with prompt service and both wide product and industry knowledge• Average monthly pipeline additions of $360,000 (114% to target for individual PM’s)• Consistently top 3 for outbound calls between 18 Project Managers at 40-50 calls day (125% to target)



BuildDirect (TSXV: BILD)

• Canada
• Technology, Information and Internet
• 1 - 100 Employee

• Sales Representative

  • Nov 2013 - Dec 2017

  Followed up and assisted hundreds of customers through full buying cycle. This included both home owners with no flooring knowledge, to industry professionals. Simultaneously assisted the Human Resources team with full interview and on-boarding process.• Evaluate potential Consultant resumes for phone screening• Arrange and conduct in person interviews alongside department Managers, and Human Resources• Assist ‘Sales Trainer’ in delivering product knowledge and training to new hires• Provide high level customer service concerning flooring inquiries and sales, both over the phone and email• Efficiently communicate between departments to provide updates to shipping status, tracking information, and delivery concerns• Gain rapport and trust of customers through extensive product knowledge and empathy • Subject matter expert in the Tile department, relied on for knowledge and willingness to assist colleagues• Resolve front-end customer claims and issues• Delegated and lead a team to handle major website overhaul• Finished 2016 with sales totaling $2,040,691 (107% to target) and a Net Promoter Score of .89 (127% to target and 19% above industry average).• Finished 2017 with sales totaling $2,182,897 (110% to target) and Net Promoter Score of .92 (131% to target and 22% above industry average).• Average daily outbound call volume totalling 50-60 (125-150% to target)



London Drugs

• Customer Service Representative

  • Dec 2005 - Nov 2013

  Reporting to both the store manager and floor supervisors, encouraged repeat business by providing broad product knowledge and personal attention.● Oversaw the general floor and monitored staffing levels, ensured customers were assisted in a timely manner● Managed break schedules for up to 10 employees per shift● Enhanced the customer’s experience through building rapport, leading to repeat business● Handled both purchases and returns for hundreds of customers each day● Utilized inventory management system to help customers locate desired product● Directed employees to various departments to meet customer needs● Completed required daily tasks, in addition to providing excellent customer service● Won “Ace Award” for covering large number of shifts