Head Of Information Technology

• May 2022 - Present

Senior Infrastructure Consultant

• Aug 2021 - May 2022

Senior System Administrator

• Apr 2017 - Aug 2021

- Maintaining BAU activities both internally and externally for selected supported systems. (Microsoft Server 2008R2 up to Server 2019, VMWare ESXi, Cisco UCS, Windows 10, Ivanti Endpoint Management, Microsoft Azure, Microsoft O365)- Providing support for projects and tasks undertaken within the department.- Providing excellent service delivery to Flooid internal and external customers through high system availability & data security success.- Providing access control for all specified production environments. Includes all forms of physical access, and remote access to production systems. - Identifying opportunities to improve processes and procedures in IT Delivery including retraining and improving documentation.- Providing technical support for IT Projects and IT Work-streams- Supporting the execution of System User & Integration Testing in all System enhancements and changes- Supporting the full end to end change management process for all IT Changes- Continually challenge Business as Usual activities to ensure delivery of Continuous Improvement- Ensuring the suitability for purpose and appearance of all production environments. This includes designated computer rooms at PCMS House and remote locations. Show less

System Administrator

• May 2015 - Mar 2017

- Provide excellent service delivery to Flooid internal and external customers through high system availability & data security success.- Provide access control for all specified production environments. Includes all forms of physical access, and remote access to production systems. - Identify opportunities to improve processes and procedures in IT Delivery including retraining and improving documentation.- Provide technical support for IT Projects and IT Work-streams- Support the execution of System User & Integration Testing in all System enhancements and changes- Support the full end to end change management process for all IT Changes- Continually challenge Business as Usual activities to ensure delivery of Continuous Improvement- Associated tasks as required by line manager. Show less

Operations Systems Analyst / Desktop Support

• Sep 2011 - May 2015

Operations Systems AnalystWorking in a 365 24/7 Team - This involves day and night shiftsComplete time critical scheduled tasks Monitor alerts - BMC ProactiveNet/Portal, Orion, ControlM/Enterprise Manger, Ignite for SQL server, Symantec Backup Exec.Logging calls – Responding to calls, Ensuring SLA’s are reached, Solutioning calls, Phoning correct support team (In hours and Out of hours) Unix – Running scripts for scheduled jobsExperience in using - VMware vSphere Client, Putty, Citrix, Symantec Backup Exec, Active Directory, AS400, Remote Desktop, Microsoft Exchange, Microsoft Lync, Virtual BoxGood Knowledge of Microsoft Software – Word, Excel, Outlook, PowerPoint Visio etc Monitoring backups for customers - Symantec Backup ExecWorking with Procedures – Creating, following and editing procedures for others to use to complete jobs as smoothly as possible.Desktop Support In-house Support for a wide range of PC/Laptop issues (Hardware and Software on Windows OS) Setting up New Desktops/Laptops /Smart phones. Configuring outlook, Desk Moves and Phone patching.Deploying and installing Microsoft Windows OS (XP, Vista and 7) - WDS. Active Directory - Managing User Accounts / Computer Objects, Creating security Groups, Microsoft Exchange - Creating Mailboxes /Distribution groups, Importing & Exporting PST files, Converting mail contact to mailbox. Show less

IT apprentice

• Sep 2011 - Feb 2012

Zenos was a five month high intensity IT apprenticeship - "Advanced Apprenticeship in IT, Software, Web and Telecoms Professionals." • Vendor Qualifications achieved:- Microsoft Certified Technology Specialist: 70-680 (Windows 7) Microsoft Technology Associate (MTA): 98-366 (Networking fundamentals) Microsoft Technology Associate (MTA): 98-349 (Operating systems, XP WIN7) CompTIA A+ (220-701, 220-702) • Diagnosis of hardware and software faults and fix them with a consistent troubleshooting method, working in teams and individually. • Working to policies and procedures. • Active Directory – Creating users/groups, resetting passwords, Group Policy • Virtual Machines – Creating, Installing and maintaining • Windows Deployment/Migration – WET, USMT, WDS Show less

Shopfloor Assistant

• Jun 2010 - Feb 2012