Experience

Ding

• Ireland
• Telecommunications
• 200 - 300 Employee

• Product Strategy and Operations Manager

  • Nov 2022 - Present



FREENOW

• Germany
• IT Services and IT Consulting
• 700 & Above Employee

• • Nov 2019 - Aug 2022

• • Sep 2018 - Oct 2019

• • Jul 2017 - Aug 2018

  mytaxi was founded in June 2009 and was the world's first taxi app that established a direct connection between a passenger and a taxi driver. With over 10 million downloads and 120,000 registered taxi drivers, mytaxi is the leading taxi e-hailing app in Europe, available in over 70 cities in eleven European and two South American countries. With more than 500 employees in the whole entity, mytaxi spans across Germany, UK, Ireland, Italy, Greece, Poland, Spain, Austria, Portugal, Sweden, Romania, Peru and Chile.∙ Quality of Service - responsible KPIs – improving advance tour success rate, decreasing driver cancellations and monitoring fraud and ensuring fleet integrity.∙ Service integration and platform migration from Hailo – mytaxi.∙ Driver on-boarding and registration – continuous improvement∙ Cross functional team liaison with Strategy, Business Support, and Marketing to ensure effective demand capture campaigns centring around periods of hyper-demand. Show less

• • Jan 2017 - Jul 2018



AIB

• Ireland
• Banking
• 700 & Above Employee

• Customer Service Representative

  • Jun 2015 - Jul 2016