Experience

Alumo Energy

• South Africa
• Services for Renewable Energy
• 1 - 100 Employee

• Quote and Design Quality Control Supervisor

  • Apr 2023 - Present

  My position as Quote and Design Quality Control Supervisor entails managing a division of designers to ensure that all quotations and designs that go out are as accurate as possible whilst maintaining the best possible customer experience for our cliental. My Job entails:• Managing employees.• Implementing KPI’s.• Data tracking.• Back-end website management.• KPI adjusting and configuration.• Daily KPI tracking.• Data analysis.• Quality assurance.• Innovation and research.• Line-by-line component evaluation.The skills that I have learnt while in this position include:• Attention to detail.• Management.• Discipline.• Team and project co-ordination.• Design perfecting.• Technical drawings. Show less

• Senior solar designer

  • Jan 2023 - Apr 2023

  My position as Snr. Solar Designer consisted of managing and training employees of my division, overseeing progression within the design district and ensuring that Quotations and Designs that go out to clients are up to standard. I have achieved the following throughout my time in this position:• Training new employees• Researching and developing new ways to cater for clients• Supervising employees• Data collection and tracking of myself and my team member's activity• Overseeing progression• Design rendering• Quotation creation • Controlling the quality of designs and quotations. Show less

• Junior Solar Designer

  • May 2022 - Jan 2023

  I have an extensive portfolio of over 4000 solar designs done for clients where my duties have been to adequately size systems according to the electrical usage that I have been given to ensure that each client gets a solution that practical, efficient and visually pleasing for their household.I have achieved the learning outcomes of:• Effectively designing systems suited for client requirements• Streamlining communication between clients and staff• Refining business processes• Implementing systems• Training newly appointed colleagues on solar designing and customer support Show less

• Sales Support Administrator

  • Mar 2022 - Jun 2022

  My position as Sales Support administrator would entail lead generation, client involvement, extensive knowledge within the solar industry, weekly report generating and analytical data tracking, and client service. I would be tasked to call upwards of 100 leads per day in order to ensure that all Solar Advisors would be booked in for site assessments. I would additionally be tasked with generating reports on the amount of leads that have been contacted, booked in for site assessments, and those who proceeded to purchase the Solar System from the business. I would also be tasked with ensuring that all employees have laptops, as well as setting up the laptops and ensuring that all laptops work sufficiently. I would also be tasked with diagnosing problematic laptops and finding solutions. Show less



Freelance

• PC Technician

  • Jan 2021 - Mar 2022

  Commenced work as a self-employed computer specialist, offering custom hardware and software builds. Responsible for all aspects of business management, including: • Online Advertising of services • Project management through the identification of client requirements and development of a unique “build-plan” to meet requirements. • Custom building of PCs to clients specified requirements, including hardware and software development (Java, C++, SQL, Python, JavaScript, VBA) • Sales, Customer Service, After Sales Support and Troubleshooting services (both remote and in-person) • Client retention and satisfaction management • Stock procurement/purchasing • Invoicing, debt collection and finance management. • Database management Show less



Lexi's Healthy Eatery

• Randburg, Gauteng, South Africa

• Restaurant Shift Supervisor

  • Jul 2019 - Jan 2021

  I started working as a waiter in 2019 and was promoted to supervisor shortly before the COVID-19 Pandemic hit. Throughout the pandemic, my role and responsibilities changed to ensure business continuity. • Responsible for upselling of menu items • Order taking and Food Handling • Customer service and complaint handling • Opening and closing of premises • Cash handling including receipt management, cashing up and banking • Call handling for telephone orders and table bookings • Food delivery • Staff supervision and coaching for new team members • Staff Rostering and sickness management COVID-19 Specific Responsibilities included: • Basic risk assessment completion and implementation, ensuring staff were trained and followed control measures including: • Enhanced cleaning practices • Customer/crowd management Show less