Experience

Barnet Homes Ltd

• United Kingdom
• Civic and Social Organizations
• 100 - 200 Employee

• Housing Assistant

  • Sep 2013 - Present

  Responsible for collection of rent arrears assisting Housing Officers as well as various administrative tasks.Main duties include but are not limited to:- Collection of rent arrears by making phone calls, sending warning letters and meeting face-to-face with tenants/external organisations.- Setting up/amending/cancelling direct debits upon the request of clients and other members of the team.- Collection of garage rent arrears including the process of serving Notice to Quits on the tenancies and arranging lock changes.- Training of new staff members both Housing Assistants and Housing Officers. Also mentorship of new apprentices - Working with organisations such as Housing Benefit and Department of Working Pensions either on behalf of tenants or behalf of Barnet Homes. Show less

• Rental Housing Officer (Secondment)

  • Aug 2014 - Dec 2014

  Responsible for collection of rent for several hundred secure, non-secure and flexible tenancies.My main duty was to collect rent/rent arrears through the monitoring of rent accounts; this was achieved by the following methods:- Making phone calls to tenants with the aim to clear any outstanding rent arrears with a view towards consistent payments to prevent any future arrears.- Home and office visits with tenants to discuss any issues of payment or to give budgeting advice/referrals when appropriate.- Completion of vital paperwork such as court referrals and eviction reports.- Attending court with the intention of seeking possession of property or to reach a court agreement to repayment of rent arrears. Show less

• Rental Housing Apprentice

  • Nov 2012 - Sep 2013