Director of Account Management and Projects

• Aug 2022 - Present

Director Of Product Development

• Aug 2021 - Aug 2022

Head Of Projects/Head of Projects and Product

• May 2018 - Jul 2021

As the Head of multiple departments/teams, a more holistic view of the business was required. Major functions of this role were finding ways to improve processes across the business, and identification and management of risk. In January 2020, the additional responsibility of the management of Product Owners was added to the role.Project Executive for a successfully delivered internal business project migrating Healthcare Gateway infrastructure onto AWS, delivered on time and within budget. Transformed the existing Projects team into a group that was setup and capable of managing entire NHS projects, resulting in earlier engagement with customers, often before services were contracted, to define the scope and requirements allowing the deployment of services in a timely manner. Ensured a healthy backlog of items for development throughput. Continuously improved processes to reduce the lead time for the deployment of a project from 14 to 8 weeks, ensuring recognition of revenue earlier than budgeted. Self-taught in the use of Power BI to create reports as evidence for the adequacy of the teams’ resource, to highlight to the SLT the risks of not achieving the revenue target, and to demonstrate deficiencies in the setting of sales and revenue targets. This enabled more accurate estimates for the setting of the budget in subsequent years. Responsible for the setting and management of the team’s operational budget, including pay for performance increases, training budget, team headcount and license and equipment budget. Worked with the Management Team to ensure smooth day to day running of the business, implementation of business continuity processes, and identification and management of high scoring risks and issues. Production of relevant reports. Represented the business on an interoperability working group for a leading industry trade organisation.

Implementation Team Leader/Team Manager

• Apr 2016 - May 2018

Promoted to Team Leader, the first point of contact for the team during the deployment of Medical Interoperability Gateway (MIG) services. In 2017, I took full management responsibility of the team. Assigned the role of Project Manager of a failing internal business project, ensuring successful delivery after review of deadlines, schedule and roles and responsibilities. Continued management of customer projects and internal business projects. Responsible for management of team members personal records including holiday and sickness, performance reviews and conducting regular one to ones. Responsible for recruitment for the team.

Implementation Project Manager

• Apr 2015 - Apr 2016

Promoted to Project Manager, responsible for the successful and timely delivery of services. Being the sole Project Manager, involvement in multiple customer projects concurrently was expected. Successfully managed multiple projects to completion as part of a large NHS programme of work, enabling the sharing of over 2.5 million patient records to over 50 organisations ahead of their target date. Engaged with NHS authority figures and project stakeholders to ensure the successful deployment of MIG services as per the contract, involving the right stakeholders at the right time. Ensured that the required tasks were identified and completed by stakeholders in order for the contracted services to go live within the required timeframe. Attended steering groups for multiple NHS customers to give updates on the projects, as well as provide guidance and advice to the stakeholders when required. Ensured project documentation such as risk logs and lessons learned were created, completed, maintained and accurate.

Project Coordinator

• May 2013 - Mar 2015

Joined Healthcare Gateway as a Project Co-Ordinator, supporting the Implementation Director with the deployment of Healthcare Gateway’s MIG to NHS and Local Authority organisations. Completed an internal project, identifying and deploying a content management system (CMS) to replace the spread sheet and SharePoint folder structure in place. Completed project administration including the arranging of project meetings, writing and distributing meeting minutes and actions and ensuring documentation and files were stored correctly and available. Assisted with the submission of tenders. Engaged and onboarded new partners that registered for access to the company development pack. Answered phone and email enquiries.

Support

• May 2010 - May 2013

Editor

• May 2009 - May 2013

Creator, owner and editor of a fast growing gaming news website which was formed through my dissertation at university. Had a great team behind me that helped to make Gamedot a success. Decided to take a step back to spend more time with my family as the hours the site demanded equated to another full time job. Creator, owner and editor of a fast growing gaming news website which was formed through my dissertation at university. Had a great team behind me that helped to make Gamedot a success. Decided to take a step back to spend more time with my family as the hours the site demanded equated to another full time job.

Junior Support Analyst

• Jun 2007 - Jun 2008