Experience

Insuret
• Australia
• Insurance
• 1 - 100 Employee
• Claims and Recoveries Consultant

  • Oct 2022 - Present


Suncorp Group

• Australia
• Financial Services
• 700 & Above Employee

• Assessing Coordinator

  • Feb 2020 - Oct 2022

• Claim Specialist

  • Jun 2019 - Feb 2020



GTC Financial

• Australia
• Accounting
• 1 - 100 Employee

• Client Services Administrator

  • Jul 2015 - Dec 2016

  The Role: Administrative assistant a busy financial planning and accounting practice. I was responsible for supporting the financial planner in her role, from entering data into financial systems and producing analysis of that data to liaising with product providers to gather data and implement changes to client products and services. Key Skills: • Accurate information collection and data entry • Regular communication with clients to ensure they were informed about the implementation of their financial plan • Liaising with product providers to obtain information and to implement changes • Liaising with government departments, such as Centrelink, to apply for services, to implement changes and to ensure changes were implemented correctly • Use of Microsoft Office products such as Word, Excel and Outlook to draft letters and emails to clients • Dispute resolution, both with clients and product providers • Following complex procedures to ensure that all actions were compliant with the complex regulatory environment in financial services Show less



WINKEL Aviation Services PTY LTD

• Australia
• Airlines and Aviation
• 1 - 100 Employee

• Ground Operations

  • Aug 2010 - Sep 2015

  The Role: Customer Service Agent with the contractor for QantasLink at Gladstone Airport, a busy regional airport in Central Queensland. I was involved in all areas of customer service from ticketing, reservations, check in through to management of customers with complex accessibility needs and customers with missing baggage or who were affected by delays. I won a number of Qantas eXcel awards for customer service and was part of a team that has consistently won awards and recognition for on time performance, disruption management during the 2011 floods, dealing with huge numbers of customers during industry shutdowns and excelling in an industry with complex regulatory changes. Key Skills: • Multi-tasking to manage competing priorities within extremely tight time frames and hard deadlines • Worked with a small team, usually four to five team members per shift • Worked with a minimal amount of supervision, and was trusted to use my judgement and experience to resolve problems • Built high quality relationships with a variety of internal and external stakeholders • Delay management and problem solving o Organising recovery flights with QantasLink operations o Organising local accommodation for disrupted passengers o Using Qantas frequent flyer rankings to prioritise disruption recovery for high value customers in accordance with Qantas procedures • Use of complex CRM software, along with command line based systems. I quickly learnt how to use new systems and follow regularly changing procedures o Amadeus CM o World Tracer o ARES • Operated in a complex regulatory environment, followed and created detailed procedures to aid compliance Show less