Experience

LL Solutions
• Ireland
• Facilities Services
• 1 - 100 Employee
• General Operative

  • Feb 2023 - Present

Pepper Financial Services Group
• Singapore
• Financial Services
• 1 - 100 Employee
• ASU

  • Jul 2022 - Mar 2023

Everise
• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee
• IQ Team Technical Support Advocate

  • Nov 2016 - Aug 2022


Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Senior IOS Technical Support Advisor at Apple

  • Apr 2015 - Jan 2016

  As a Senior IOS Adviser I was responsible for taking over calls from T1 Advisers to provide additional support for Apple Customers. I was also responsible for supporting the Apple watch and Beats products.Duties Included:- Taking over calls from Junior Advisers if needed or where additional or advanced trouble shooting was required.- Taking full responsibility to resolve all customers issues in full while demonstrating a very high level of customer service.- logging emerging issues to the correct department while updating colleagues and Management. Show less

• T1 IOS Technical support at Apple

  • Jun 2014 - Apr 2015

  As an Apple Care Adviser I was responsible for technical and customer support for all IOS devices in the English speaking department covering Europe and occasionally the US.Daily Duties Included:- Resolving technical and Apple Account issues for iPhone's, iPad's, iPod's and iTunes.- Providing advise on how to use Apple products to best suit customers needs and educating on helpful features and tools.- offering customers the best hardware repair options while maintaining positive confidence in Apple products.- Escalating advanced Technical and Administrative issues to the correct departments.- Logging all customer details to Apples Database.- Reporting all emerging issues to Senior Advisers and Managers. Show less



Arise Europe

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Technical Support Analyst

  • Feb 2013 - Jun 2014

  During my time at Arise - Europe my duties were providing both technical support and customer care to residential fixed broadband and landline services to one of the main telecommunication company's in Ireland. After several months working with residential customers I was then promoted to the Enterprise Team where I was responsible for supporting SME accounts. Daily Duties Included: - Listening to customers particular issues and working closely with them until resolved in a quick and efficient manner while remaining supportive and showing empathy. - Providing customers with correct and up to date information relevant to their case. - Logging and updating of customers information to the company database. - The use of diagnostic tools and resources to resolve technical problems. Forwarding required repairs to correct field service engineers. - Maintaining and exceeding call center performance targets. Show less



Special Branch Tree Service’s

• United Kingdom

• Co-Owner

  • May 2009 - Jun 2011

  I was the co-owner of this successful tree surgery company. Day to day tasks included Head tree climber, advertising and equipment maintenance. I was the co-owner of this successful tree surgery company. Day to day tasks included Head tree climber, advertising and equipment maintenance.


Crann-Mor Tree Service’s
• Junior Climber

  • Feb 2009 - May 2009


Mc Namera’s Bar & Restaurant

• Head Chef

  • Feb 2007 - Nov 2007

  My daily duty's were food preparation and cooking, sourcing and ordering of food products, stock rotation, menu writing and also the rostering of staff and cleaning schedules. My daily duty's were food preparation and cooking, sourcing and ordering of food products, stock rotation, menu writing and also the rostering of staff and cleaning schedules.