Experience

IFF

• Colombia
• Research Services
• 1 - 100 Employee

• Research Interviewer

  • Feb 2019 - Present

  IFF Research: Home Based Telephone Interviewer 0 hours contract– Calling either consumer or business to business prospect clients, conducting government research on a range of issues, as well as conducting research for the education sector, working in this role it allowed me to improve on my communication skills. IFF Research: Home Based Telephone Interviewer 0 hours contract– Calling either consumer or business to business prospect clients, conducting government research on a range of issues, as well as conducting research for the education sector, working in this role it allowed me to improve on my communication skills.



Blue Donkey Ltd

• Advertising Services
• 1 - 100 Employee

• Account Executive

  • Feb 2018 - Aug 2018

  Blue Donkey Ltd: Account Executive: Calling prospect clients for telemarketing campaigns for Lloyds Bank and London Borough Tower Hamlets Council, through Lead generation, generating interest and identifying a need, giving clients more in depth information and setting appointments, keeping all information up to date and updating files and accounts, arranging call backs, following future potential leads up. Blue Donkey Ltd: Account Executive: Calling prospect clients for telemarketing campaigns for Lloyds Bank and London Borough Tower Hamlets Council, through Lead generation, generating interest and identifying a need, giving clients more in depth information and setting appointments, keeping all information up to date and updating files and accounts, arranging call backs, following future potential leads up.



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• Application Support Analyst

  • Sep 2017 - Feb 2018

  6 month contract: Barclays: Mortgage application assistant: Main duties include referencing customers mortgage applications, making sure all the relevant information we need to pass the application on to the underwriting team, if not I use email to contact Branches and Brokers to request outstanding documents or to welcome or thank them for uploading all the correct documents, I work through many cases on a daily basis, also I’m doing more training on verifying customers ID’s and addresses in a team called KYC - Know your customer, also using Microsoft excel to update application stages by colour coding.



Direct Line Group

• United Kingdom
• Insurance
• 700 & Above Employee

• Sales Advisor

  • Feb 2017 - Aug 2017

  Direct Line Group: sales/retention’s advisor for GreenFlag: Main duties included answering calls from customers and going through the customers needs and exploring opportunities to up sell the benefits of different levels of car breakdown cover, also taking calls from existing customers to make amendments on their policy’s and accounts, as well as speaking to existing customers about their renewals and making sure the cover is right for the customers if their renewal price was bought into question this is where the retention side of the job came into play making sure I did everything I could to retain the customers, in this fast paced inbound call centre I gained excellent communication skills over the phone that is slightly different to face to face communication skills, I learned to be empathetic and more efficient over the phone dealing with the different computer systems as well as having a great conversations with the customers, in this job also I was working to weekly and monthly targets, with also achieving a customer experience score as well.



Dixons Carphone

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Advisor

  • Sep 2016 - Feb 2017

  Carphone Warehouse - Sales Advisor: Main duties included selling devices and home broadband to customers using a unique system called pinpoint, cash management, booking stock in, shop floor management, delivering sales performances on a monthly basis, maintaining the store standards, working in this environment I have gained incredible teamwork skills and dealing with the public face to face in many store locations my communication skills are excellent. Carphone Warehouse - Sales Advisor: Main duties included selling devices and home broadband to customers using a unique system called pinpoint, cash management, booking stock in, shop floor management, delivering sales performances on a monthly basis, maintaining the store standards, working in this environment I have gained incredible teamwork skills and dealing with the public face to face in many store locations my communication skills are excellent.



Three UK

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Sales Advisor

  • Mar 2014 - Aug 2016

  Three UK – Sales Associate: Main duties included selling devices to customers and processing sales, booking stock in, cash management opening and closing, Shop Floor Management, being on call as a Key Holder, Also working alongside HTC as a brand ambassador focusing on selling their latest flagship device the HTC One M9 and promoting the device for the course of the launch of the phone and up to 1 year after its release, as I was gave a HTC One M9 to use as my personal phone, working closely with the regional HTC rep alongside sales promotion days and extra training, due to being successful in this ambassador program I was gifted the phone at the end of the program. Helping others with sales tactics, delivering performance targets on a monthly basis. This has helped me improve dramatically, working in a sales based environment I have gained incredible teamwork skills, and dealing with the public face to face my communication skills are excellent. Also learning the assistant manager role and various back office duties, I was also nominated twice in January and April 2016 for Sales Advisor of the month in the area which was between 17 other stores, I was nominated for an outstanding sales performance in which I came 2nd on both occasions.



Bella Italia

• United Kingdom
• Hospitality
• 200 - 300 Employee

• Commis Chef

  • Jun 2013 - Mar 2014

  Bella Italia, Huntingdon – Kitchen Porter/ Commis Chef: Duties included washing up and keeping the kitchen clean at all times, whilst progressing onto food preparation, pizza making, preparing starters and dessert making, in the kitchen teamwork was a must for the kitchens success, this helped me improve my communication skills, It was a big team in the kitchen were communication is the key. Bella Italia, Huntingdon – Kitchen Porter/ Commis Chef: Duties included washing up and keeping the kitchen clean at all times, whilst progressing onto food preparation, pizza making, preparing starters and dessert making, in the kitchen teamwork was a must for the kitchens success, this helped me improve my communication skills, It was a big team in the kitchen were communication is the key.



Subway

• Restaurants
• 700 & Above Employee

• Sandwich Artist

  • Jun 2012 - Dec 2012



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Assistant

  • Jun 2009 - Aug 2012

  Tesco stores LTD, Ramsey - Customer Assistant: Duties included, maintaining a clean area safe for work colleagues and customers, keeping the shop floor clean on my department and ensuring the shelves are clean, tidy and maintaining good stock rotation. Maintaining customer service throughout Tesco stores LTD, Ramsey - Customer Assistant: Duties included, maintaining a clean area safe for work colleagues and customers, keeping the shop floor clean on my department and ensuring the shelves are clean, tidy and maintaining good stock rotation. Maintaining customer service throughout