Experience

Maplesoft Group, an SEB Company

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• • Nov 2021 - Present

  The Client Relations Manager is the face of the organization and acts as a liaison between the company and its clients and consultants. Areas of expertise include but are not limited to Business Operations, Security Officer, Candidate Liaison, Talent Acquisition, Social Media, Contracting, Customer Relationship Management (CRM), and Special Project Coordinator.•Implement Client Relations methodologies, best practices, process and procedures, tools and techniques to support program management (i.e., planning, analysis, decision making, tracking and reporting) related to Client Relations•Provide solutions, advice, guidance and support to other Department Lead and Managers and assist with the coordination of all governance and/or senior management review work•Build strong relationships and align closely with our operational colleagues to support challenges, resolve issues and identify improvements to enhance service delivery.•Develop long-term client relationships as a trusted counselor, thought leader, and escalation source—work hands-on with clients as necessary to achieve a high level of client satisfaction•Collaborate with other departments within the company to develop goals and strategies for retaining clients. Collaborate on ideas to improve customer satisfaction based on feedback Show less

• • Apr 2017 - Nov 2021

  •Execute recruiting strategies for permanent and contract Information Technology/ Engineering Professionals within Federal Government departments and various private sector clients, looking internally for available people while concurrently doing external recruiting of candidates through online postings, cultivation of employee referrals, and networking•Maintain the role of Technical Recruiter within the office and was responsible for interviewing potential candidates as well as making the final determination as to which candidates were sent on to clients.•Qualify candidates through telephone screens and in-person interviews for presentation to Account Managers.•Evaluate candidate salary expectations versus current market value and preparing and extending the appropriate offer packages.•Assist with the development of staffing and recruiting policies and procedures. Show less



Canvaspop

• Canada
• Artists and Writers
• 1 - 100 Employee

• Customer Experience & Account Manager

  • Nov 2012 - Feb 2017

  •Provide customer support and design consultation •Manage B2B accounts and client relationships •Liaise with developers and graphic designers to solve client issues •Develop a social media presence (forums, twitter) •Train new hires •Develop strategies for growth •Monitor metrics to improve customer experience •Provide customer support and design consultation •Manage B2B accounts and client relationships •Liaise with developers and graphic designers to solve client issues •Develop a social media presence (forums, twitter) •Train new hires •Develop strategies for growth •Monitor metrics to improve customer experience



The Empire Restaurant Group

• Restaurants
• 1 - 100 Employee

• Bar Manager / Supervisor

  • Aug 2006 - Jun 2012

  •Train and supervise food and beverage service staff •Assign work tasks and coordinated activities of dining room personnel to ensure prompt and courteous service •Appraise situations under high stress and make accurate decisions •Develop and maintain positive working relationships with others, supported team to reach common goals, and listened and responded appropriately to the concerns of other employees •Maintain administrative functions - inventory, scheduling, accurately calculating and making daily deposits •Maintain labor percentages and product usage throughout shift to maximize profitability Show less



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Cultural Representative & Disney Trainer

  • Aug 2007 - Jul 2008

  In this 12-month Cultural Representative Program, participants can join the Canada Pavilion in Epcot® to represent Canada's rich traditions and culture. Upon entering the Canada Pavilion, guests are transported to a scene from the western Canadian frontier. During my contract I completed training for both the Disney Traditions and Disney Train the Trainer certifications. In this 12-month Cultural Representative Program, participants can join the Canada Pavilion in Epcot® to represent Canada's rich traditions and culture. Upon entering the Canada Pavilion, guests are transported to a scene from the western Canadian frontier. During my contract I completed training for both the Disney Traditions and Disney Train the Trainer certifications.



Katimavik

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Volunteer Participant

  • Feb 2005 - Aug 2005

  Katimavik offers Canadian youth the opportunity to contribute to the sustainable development of communities across Canada through challenging volunteer service programs. – Katimavik.org Katimavik offers Canadian youth the opportunity to contribute to the sustainable development of communities across Canada through challenging volunteer service programs. – Katimavik.org